日本と海外をつなぐクラウドソーシング

Teletech Bacolod

Customer Service Representative

2007/04～ 2008/08

Provided quality customer service to existing and new subscribers. Handled billing and account-related issues of customers. (Sales) Offered upgrade to improve their current services.

Convergys Philippines Corporation

Technical Support Representative

2008/08～ 2012/03

Provided quality technical assistance and customer support to existing and new subscribers. Handled troubleshooting internet connection problems of customers. Assisted with basic account and billing concerns. (Sales) Offered upgrade to their current services.

Binary Anvil East

Website Admin Support

2012/03～ 2014/04

Provided quality customer support through email handling. Handled and responded to client's concerns through Zendesk ticket support. Designated tasks to the teams based on the requests or issues received through Zendesk. Managed basic product-related contents update of websites built in Magento eCommerce platform. Performed basic QA on websites launched by the company. Handled basic HTML, WordPress, FTP and Photoshop tasks.

Teleperformance Philippines

Customer Service Representative

2015/04～ 2016/03

Provided quality customer service and basic troubleshooting of cable and internet services to existing and new subscribers. Handled billing and account-related issues of customers. (Sales) Offered upgrade to their current services.