日本と海外をつなぐクラウドソーシング

VXI Global holdings ( Account: AT&T )

Account associates

2016/01～ 2016/12

 Sell TV, broadband, home phone, wireless services for customers.
 Offer Upgrade or upsell services for customers.
 Amend service installation depending on customer availability.
 Perform basic trouble shooting guide for customer.
 Educating customer on billing concerns and providing adjustment and credit for customer satisfaction.

Transcom ( Account: Samsung Australia )

Customer Service Representative (Back office support email, chat, inbound and outbound calls)

2015/06～ 2015/12

 Back office (email) – receive email from the customer. Answer queries providing appropriate remedy and resolutions for customer concerns.
 Inbound –provide assistance to production and to cover unusual call volume and providing first call resolutions with basic trouble shooting guide for customer.
 Outbound – callback for a customer that wants to get assistance on their concern in response to their emails.

Papa john’s Pizza Qatar ( Jawad Company )

Shift Manager

2011/05～ 2013/05

 Managing daily sales report including weekly and monthly reports.
 Conducting daily and weekly staff briefing to improve staff productivity and organizational efficiency
 Managing Profit and loss.
 Orders supplies, controls product quality, budgets payroll, analyze business performance and ensures store compliance with health and safety regulations.
 Creates work schedules, delegate tasks and continually develop associates.
 Audit cash tills and deposit till amounts as per laid down procedure.
 Deploy all team members on shift to ensure optimum staffing, Maintain attendance records of all crew members and ensure all Team Members follow laid down restaurant operating standards.

McDonald’s Bahrain, Manama, Bahrain

Shift Manager

2007/05～ 2011/01

 Coordinate product, equipment, and people to achieve guest and employee satisfaction.
 Monitor and control food cost and variances during store operations.
 Receives store product deliveries – dry, chilled, & frozen products.
 Conduct physical inventory of food and paper products daily, weekly & monthly.
 Maintain good human relations among top management & crew
 Verifying employee training on all stations to enhance productivity level.