日本と海外をつなぐクラウドソーシング

American European Travel and United Value Tour

Customer Service

2012/08～ 2015/01

Responsible for handling incoming calls and emails from prospect and existing customer.
Most of the time handled and escalate customer complaints through phone and email platform.
Issuing Refunds or compensations.

Process credit card pulling, an inquiry regarding our services and products, getting clients confidential information.
Responsible for catering incoming and outgoing calls business to business internal issues.
Creating report (weekly output of the number or sales produced) through excel platform to be presented to the CEO.
Assisting the Manager with other administrative task and basic clerical duties.
Preparing payroll and assisting the manager in the hiring process.

Sphynx Contact Solutions in Partnership with ViewQwest Pte Ltd (Singapore)

Customer Service

2015/01～ 2016/05

Communicating courteously with customers through phone and most of the time through email. Investigating and solving customer’s problems which may be complex
Handling customer complaints through phone and email support.
Issuing Refunds or compensations.
Processing Service Application Forms /Re contract /Fiber Take Over request/ Relocation of Service
Product and billing query