日本と海外をつなぐクラウドソーシング

Convergys Philippines Inc.

Customer Service Representative

2009/07～ 2016/11

I worked as a full time customer service/analyst executive for almost 7 years and I have skills that would aid me as a virtual assistant for your company. I have a typing speed above 40 WPM (Words Per Minute) and here are some of the responsibilities I’ve held over the past seven years:
• Excellent written and verbal presentation skill
• Performing task within the bounds of authority to make sure the customer is satisfied before contact is completed.
• Experience in up selling products
• Experience in customer relations
• Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
• Using critical selling strategies to exceed productivity goals
• Validation of complaints made and authority of the complainant on the account if not under his/her name to keep the integrity and security of customer’s account.

Online Jobs PH

Virtual Assistant

2016/11～ 2016/12

I was hired by Kellie Hadden, PhD, R.Psych, an Assistant Professor, in the Department of Psychology in Memorial University St. John's, NL, A1B 3X9 on November 24, 2016 through Onlinejobs.ph where I do web research on certain topics that is needed for her upcoming class this 2017. In addition to that, I update her course outline, office works through Microsoft Word and Excel. I worked 10 hours a week under her company. For reference, the following are the contact details of the client:
Phone: 709 864-7675
Fax: 709 864-7722
email: khadden@mun.ca