日本と海外をつなぐクラウドソーシング

INTELLICARE - ASALUS CORPORATION

Web Developer

2012/03～

* Company website maintenance
* Facilitate meetings with regard to software and web development
* Database Administration
* Application Development
* Development of Online Web Portals
* Facilitating Web Portal Orientation and Training
* Development of human resource database and web portal

SPi Global (Formerly EPLDT Ventus)

Technical Training Specialist

2011/04～ 2012/03

* Product/Process (Technical) Training and development for New Hire agents of Verio Web hosting Customer Care
* Facilitate training for new or tenured call center professionals
* Coordinate with Operations and Quality Specialists to better the service level of the account
* Generate daily/weekly/monthly reports for training quality and over all agent performance
* Update/Create agenda and modules for training
* Coordinating with training managers from Verio counterparts to ensure that all training materials are up-to date and calibrated

SPi Global (Formerly EPLDT Ventus)

Technical Support Representative

2010/04～ 2011/05

* Provide support via Email, Chat, and Phone
* Understanding technical issues and providing resolution to problems that involves the following:
* Database Management
* Network Administration
* Scripting/coding analysis
* Email troubleshooting
* Secure Shell administration (ssh)
* SSL (secure sockets layer)
* Domain Name System and registration (DNS/DNR)
* Website management

Trade Editions Incorporated

Web Master and Technical Assistant

2007/06～ 2010/03

* Primary responsibility was to be a Web developer/Webmaster for Trade Edition Inc.
* Advertising company related products such as transformer oils.
* Keeping track and updating oil prices via MS Excel
* Updating company profile for submission to possible clients
* Researcher for possible business opportunities