日本と海外をつなぐクラウドソーシング

Infosys BPO LMTD

Process Executive

2007/11～ 2010/06

* From multiple data sources, create, delete, and maintain accurate and timely product SKU attribute information within Ingram Micro’s computer system.
* Ensure data integrity is maintained to Ingram Micro’s data standards and ensure Price protections are entered immediately and accurately.
* SKU Sourcing and Maintenance
* Create SKUs as outlined by the Buyer within 2 business days unless guidelines specify differently.
* Delete SKUs as outlined by the Buyer before the effective date, or the same day within one hour if the effective date is current or prior date.
* Process cost changes before effective date of within one hour if request was received on its effective date. Ensures proper documentations are in place.
* Support IML requests as needed.
* Understand routing guide / UPC requirements.
* Communication
* Contacts vendor or buyer to request SKU setup/discontinuation/price change information.
* Timely follow up with Buyer or vendor for missing information and repeated follow up if required until resolved to insure acceptable performance levels are met.
* Ensure price protections are entered immediately and accurately.
* Administrative Responsibilities
* Maintains and updates the CS Vendor database with vendor specified information for processing new skus, discontinuation and price changes
* Interface with data standards / Quality management to Maintain data integrity based on Ingram Micro’s data standards.

Cloudstaff Modern Workforce

Accounting Officer

2019/01～

- Working Remotely with my client in the US.
- Helps with AR tasks
- Daily Cash Application
- Applying Deposit from Customers including lockbox, ACH, Wire Transfers, Remote Checks, Detail Deposits etc.
- Downloading daily bank activities in BOX
- Creating Checks for Recurring Payments
- Research Open Items / Contacting Account Managers regarding Payments / Deposits
- Ensures that all cash is posted and distributed accurately and within required time frames applicable
- Daily Reconciliation of Payments in NetSuite
- Reconcile bank transactions for collected invoice payments (Monthly)
- Prepare AR Closing reports including AR related account schedules and reconciliation.
- Runs and update the required AR KPI reports for the Managers
- Runs and update the Cash Receive by day and division
- Ensuring invoices are sent and received by customer in an accurate and timely manner
- Helping out with Accounts Payable Cases
- Updating Cash Flow file
- Creating / Updating Invoices for a specific customers
- Creating Credit Memo to specific customer
- Doing Collection Calls, Address Concerns and issue regarding Billing and supplying Invoices
- Ad hoc duties as required
- Accounting Software: Netsuite
- Logging details to Sales Force

Beepo Inc.

Collections Specialist / Bookkeeper

2017/11～ 2019/01

- Working Remotely with my client in AU.
- Build good customer relationship and rapport.
- Email customers to chase overdue invoices and proof delivery slips
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
- Prepare Aged Debtors Report for Management review.
- Prepare ‘Credit Hold’ list
- Follow up outstanding / overdue invoices
- Supply copies of statements as requested
- Prepare Exception Report
- Customer dispute resolutions
- Reconcile debtors against general ledger
- Credit Reviews
- Assist in invoicing
- Invoice processing / Invoice Posting ( Account Payables)
- Daily Bank Reconciliation / Transaction Listing
- Prepare Payroll Related Reports / Sales Related Report / Overtime Report
- Sun System Journal Posting
- Credit Notes Approval
- Maintain Vehicle Registration into ACTIVA (Asset Management)
- Email Management for both Debtors and Creditors Inbox
- Ad hoc duties as required
- Accounting Software: Activa / SAP / INFOR

Owens Asia

Verification Specialist / Background Investigator

2015/06～ 2017/03

- Documentation about findings clearly, as well as understanding assignments and instructions.
- Attention to Detail because Finding the right information takes concentration.
- Critical Thinking. Need to use decisive reasoning to determine the best course of action in research.
- Technical Skills. Research need extensive use of computers to research information, as well as recording/Noting findings.
- Manage inbound/outbound calls for Employment, Education, Reference and Licensing Verifications.
- Maintain effective record keeping for all calls handled. Ensure all verifications sent out are followed up on in a timely manner.
- Quality assurance and data review of information obtained for verifications.
- Communicate effectively and efficiently to all parties involved in obtaining verification information.
- Background check on civil, criminal cases, UCC & Liens and judgement. Confirms with the court if case is still open, expunged etc. Get details such as dates, disposition etc. in the US & Canada
- Verification of information over the phone, processing of request and result via online transactions, fax and/or email
- Contacts Organization for clarification of discrepancies
- Submits completed and verified reports.

Integreon Managed Solution

Researcher / Content Analyst (Bank Rates)

2012/02～ 2014/09

- Identifies and develops relationships with covered companies and other third party data providers, striving to uphold a high level of completeness in the data we manage.
- Has knowledge of commonly-used concepts, practices, and procedures for surveyed data.
- Procures comprehensive information on the data tracked by the respective department.
- Attending to customer inquiries on billings and verifications.
- Coordinates with content teams for entry of data and follow-up questions.
- Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets.
- Keeps up-to-date in knowledge of content sets. Builds industry knowledge where applicable.
- Improves measures for gathering data and identifies new collection methods related to the covered content sets.
- Reviews feedback involving their content to help correct errors and establish or refine procedures and processes to improve accuracy.
- Trouble shoots problems, maintains on-line services support, and deals with systems and project managers to implement enhancements.
- Assists in resolving client questions as it relates to verifying information via company contacts, and assists in audits on department data sets in order to reduce errors.