日本と海外をつなぐクラウドソーシング

LM Ericsson Bangladesh Ltd.

Service Delivery Manager

2008/03～

• Responsible for a team of 4 person directly. Conducted Individual Performance Management for the team members.
• Process Driver for Local supply organization in coordination with Regional Supply Organization.
• Responsible for managing 1 Central warehouse and 11 Local stock points around the country for the customers.
• Vendor Management
• Responsible for Planning and dimensioning of spare parts for all EBL customers.
• Main Interface between Ericsson Bangladesh and the entire Service Chain Operation centre’s (SCOC) within Ericsson.
• Manage Hardware Services (HWS) Delivery towards all the customers of EBL in accordance to Service Level Agreement.
• Managing Screening centre operation in Bangladesh.
• Product Life Cycle Management planning responsible for the country unit.
• Responsible to formulate delivery strategy together with Service delivery Manager & Account Managers to Manage Delivery towards all the customers.
• Feedback regarding costing to delivery organization in order to improve competitive position
• Responsible for overseeing HWS delivery operations including Warehousing, Transportation and Repairs and ensuring that EBL objectives and targets for HWS delivery towards its Customers are achieved
• Secure Contract Delivery / Fulfilment for all customers in accordance to WLA. This includes but not limited to : Service Levels, Turn Around Time, Delivery Precision, Faulty Unit Returns, Shipment Terms, Customer Serviceable Unit List (CSUL), etc
• To develop/coach the team members through empowerment, in order to reach high employee satisfaction and excellent result
• EBL Sales & Operation Planning (S&OP) Driver