日本と海外をつなぐクラウドソーシング

Totepool Ltd

Betting Assistant

2015/03～ 2016/07

Worked at racecourses across the United Kingdom (Mainly England &
Wales). Was responsible for delivering customer satisfaction and looking after
the money I was allocated.
• In charge of a cash float of £200 every day
• Took over £10,000 worth of bets over the 4 days the festival was on
• Served hundreds of customers in a high-intensity environment by giving them
instructions, solving and explaining their inquiries, taking their bets, and
paying their bets.
• Liaised with engineers, supervisors, and manager for solving operational and
service problems.
• Quickly learned problem-solving to confidently use the betting machine,
understood the betting system

Bristol International Student Centre

volunteer team member

2016/02～ 2016/06

Member of the BISC team who ran weekly events for international students, providing catering and general support
• Providing a friendly, welcoming and informative central inquiry point for international students
• Meet and greet all students and visitors to BISC, providing an initial welcome to the organization
• Respond proactively to ensure excellent level of service for all users. This included hard work, dynamic and excellent working in a team

University of the West of England

Student Ambassador

2015/03～ 2016/06

Represented the University of the West of England on a casual work basis.
• Worked with the University Outreach Team at on-campus activities, offering
support to students and fellow staff members in a safe and friendly manner. Alongside promoting the University to prospective students, parents, teachers and careers advisors.
• Supported welcome events by working on Open Day by providing assistance, meet and greet, induction talks, way finding, and registration assistance. This included organisational skills, adaptability and time managing between university work and ambassador work

The Grand Hotel Bristol

Hospitality staff

2014/12～ 2015/03

Responsible for providing and serving food, alcoholic and non-alcoholic drink
to the guest under the supervision of the Team Leader, effectively work under
pressure and multi-tasking with minimal supervision
• Followed the hygiene procedure, maintained the cleanliness of the workplace.
• Followed LQA standard and procedures for the bar and restaurant,
demonstrating an in-depth knowledge of key health and safety standards used
within the industry
• Confirms satisfaction by directly asking guests, and coordinate appropriate
actions where needed.

CGV Cinemas Vietnam – Bien Hoa branch

Cashier and Usher

2013/02～ 2014/05

Served customers in a polite and professional manner
• Usher: Check ticket and guide customer in the hall
• Guest: Guide Customer and Consult information about film, promotion,
loyalty member program
• Cashier: Sell ticket and Consult Promotion Program.