日本と海外をつなぐクラウドソーシング

The Platform Ltd.

IT Consultant

2016/07～

Overall in charge of technical and operational management and development of the company’s Information systems policy and strategy with digital marketing strategy.

Education Excellence, Bangladesh

Business Development Manager

2016/02～ 2016/06

Responsible for business development, marketing strategy, recruitment procedure and quality control.

Daffodil International University

Lecturer, Department of Software Engineering (SWE)

2014/01～ 2015/12

Courses taught:

• Operating Systems, E-Commerce - Undergraduate level

Xpertiz Marketing Ltd., UK

Senior Consultant

2012/01～ 2013/08

Define strategy, management of external clients and liaison with senior management

London Commonwealth College of Law & Business Studies, UK

MIT Manager

2009/09～ 2011/10

I provided technical and operational management and development of the college’s Information systems policy and strategy with overall business strategy, where my responsibilities involved the following:

Technical:

• Develop and Implement an Information Systems Policy and Strategy in adherence to the Freedom of Information Act and Data Protection Act.
• Evaluate and identify new systems and functionality.
• Manage a team of 8 direct reports.
• Technologies used: predominantly Microsoft based – Small Business Server 2003, SQL Server 2005.

Management:

• Define strategy, management of external course providers and liaison with senior management.
• Protect the valuable information as the Data Controller.
• I was also in charge of ISO9001:2000 quality team of the college.

Teletech, UK

Tier-2 Technical Support

2007/01～

I worked under the project team for BSkyB project to assist broadband technical support using different trouble shooting techniques, where my responsibilities involved the following:

• Lead a team of 10 members.
• Provide quality customer care & technical support over the phone regarding the sky broadband.
• Identify and resolve issues affecting Internet services.
• Used troubleshooting techniques and tools to identify technical problems/issues and trouble ticket maintenance.
• Worked closely with Customer Service management to ensure that technical support requirements are being addressed.

C2C Solitons Ltd., UK

Web Developer, PHP/Joomla

2005/01～

Job responsibilities:

• Creating, customizing and maintaining the website's design and User Interface.
• Editing and controlling the content which is being displayed at the website.
• Creating application on top of HTML, CSS and JavaScript.
• Generating server-side functionality utilizing PHP, MySQL and Joomla.
• Performing Search Engine Optimization (SEO).

University of London International Programme, UK

QA Tester

2003/01～

I worked under the project team for Online Programme resources for the CIS and CC students of the University of London International Programme, where my responsibilities involved the following:

• Produced execution scripts for non-functional test.
• Produced performance testing using monitoring tools.
• Managed day to day execution with test vendor resources.
• Troubleshooting issues.
• Environment management lead.
• Test data management lead.
• Raise and review defects.
• Reporting into the QA lead.

Goldsmiths, University of London, UK

Visiting Tutor, Department of Computing

2002/09～ 2003/03

I tutored over 100 students at Computer Science Department, University of London over nine months. My responsibilities included the following:

• Adhere to the tutoring cycle
• Lead lab classes
• Develop lab materials
• Maintain all required records
• Maintain effective working relationships with students, fellow tutors, and faculty
• Adequate communication skills and the ability to adapt to students' needs