日本と海外をつなぐクラウドソーシング

Sitel, Philippines

Customer Support Representative

2010/03～ 2013/05

I worked as a Customer Support Representative for a financial account previously at Sitel, Philippines for almost three years. My main responsibility is to handle incoming calls about customer inquiries such as account balance, dispute process, ledger balancing and other basic accounting for debit card holders. The account is based in the United States.

Convergys, Philippines

Customer Support Representative II

2013/07～ 2014/05

I worked as a Customer Support Representative in Convergys, Philippines for a US based cable company. My main responsibility is to handle incoming calls from customers about their account information. I assists caller with their account like payment due date, processing payment through company CRM, processing order or add-on for their subscriptions, soft-sells, basic troubleshooting of their equipments and transferring calls to other department as deem necessary.

Teleperformance, Philippines

Customer Support Representative

2014/01～

I worked as a Customer Support Representative in Teleperformance, Philippines for a US based student loan service provider. My main responsibility is to handle customer account inquiries through phone calls. I assist customer with their existing loan balance, process payment, offers assistance through deferments and forbearance options and repayment options that their account is qualified for.