日本と海外をつなぐクラウドソーシング

T-SYSTEMS Singapore Pte Ltd

Procurement Specialist

2011/04～ 2016/11

• Responsible for working closely with global and local-approved supplier and managing the company’s overall procurement activities focusing mainly on IT Hardware, Software, Services and other Indirect Materials.

• Accountable for sourcing and achieving the most cost effective and/or alternative goods, services and intellectual property assets with emphasis on regularly achieving cost savings for the company.

• Continuously monitoring, evaluating and improving supplier performance and relationships including resolving of disputes and claims and any breach in agreed SLA.

• Reviews and prepares high quality tender documentation and involved in writing up local contracts and audit evidences for processes and procedures use for internal and external audits.

• Promotes best practices on purchasing across the company to avoid bypass incidents and establishes effective operation policies based on global-approved processes.

• Collaborates with the backend support team in HQ, International Procurement and nearby APAC countries on implementation of shared services/near-shoring operational activities for the company.

• Supports the local operational procedures of the Finance and Controlling Departments by processing vendor invoices: ensuring invoices match the delivery order and purchase order; , rectifying account assignment details in SAP/Simunye system with proper documentation, and other relevant tasks for monthly and year-end closing activities.

• Extensive knowledge on the purchase order systems and related software, e.g., eBest Shopping Carts and SAP/Simunye FICO, Materials Management Module.

• Successfully implemented issuance of electronics and automated PO system to suppliers.

• Successfully completed the ordering of all required hardware, software, services and other materials for the Singapore Sportshub Project

Synnex Corporation

Senior Software Licensing Representative

2007/07～ 2011/03

• Acts as consultant/liaison to North America Sales Reps, field and internal, regarding major software vendors like Microsoft, Symantec, Redhat, Novell, Corel, etc.

• Answers questions, provides advices and participates in conference calls regarding licensing policies, procedures, compatibilities and regulations to help determine the best licensing program for customers’ needs.

• Drives sales by cross/up-selling appropriate add on software packages or inquiring about other software needs for business opportunities and potentials in named and non-named accounts.

• Manages the overall sales process, from qualification through closing, and maintains a consistent and accurate account and sales lead pipeline.

• Contributes and supports development of achieving individual and/or group revenue and licensing targets for specific accounts or within defined territories or channels.

• Engages in periodic product awareness, updates and specializations from principal vendors and internal resources to explain and relay to specific business customers.

Link2Support Inc

Senior Product Support Specialist

2005/02～ 2007/05

 Responds promptly and thoroughly to support inquiries and documents system-wide issues and problems posed by end users from Asia Pacific (Singapore, Malaysia, Hongkong, Australia and New Zealand).

 Provides technical assistance thru phone for wired and wireless Linksys networking devices for SOHO users.

 Maintains and troubleshoots LAN/WLAN networks, computer workstations and peripheral equipment for connections to the Internet with basic knowledge in TCP/IP and DNS.

 Investigates and resolves hardware and software problems for Cable, DSL and ADSL connections by determining the likely causes of the problems, recommends and if appropriate, implements corrective actions, guiding the customers thru necessary steps.

 Administers and configures VoIP connections and quality of service of VoIP devices phone and Skype connections.

 Independently handles and resolves client or technical support concerns, exerts effort to resolve issues and forwards or escalates them when necessary.