日本と海外をつなぐクラウドソーシング

Tech Mahindra Ltd.

Billing Specialist

2015/09～ 2016/01

 Handle billing concerns, receives payments from health care members
 Manage the status of accounts and balances and identify inconsistencies
 Provide solutions to any relative problems of clients
 Write thorough reports on billing activity with clear and reliable data

- Account closed because of redundancy

Teletech Philippines

Sales Customer Service Representative

2014/09～ 2015/03

 Take inbound calls from mobile customers
 Sell phone, internet and home line plans

Edge Interlinks Corporation

Marketing Associate – Retail & Concession

2012/06～ 2013/06

 Develop and implement marketing plans and projects for the different brands.
 Handles all in-store and mall collaterals. (Conceptualization, production, delivery and
installation)
 Coordinates with the malls for the brands’ events, sales and other activities.
 Comes up with ways to drive traffic to the concept stores
 Plan and manage the implementation of new product launches, re-launch and other
marketing related events and see to it that they conform to stated timetable, budget
and resources.
 Being in charge of external services; arranging meetings with advertising firms,
suppliers, malls and other similar persons.
 Engaging in development teams and helping with preparing new plans and campaigns

Teleperformance Philippines

Technical Support Representative

2013/07～ 2014/01

 Diagnose and resolve technical hardware and software issues involving internet
connectivity, email clients, IPTV, voice and more;
 Gather customer’s information and determine the issue by evaluating and analyzing the
symptoms
 Interact with customers to provide and process information in response to inquiries,
concerns, and requests about products and services

Digital Paradise Inc.

Marketing Officer/Coordinator

2011/05～ 2012/04

 Branding, Events Management, Sponsorships, Coordination with clients and partners,
performs duties assigned by the Marketing Manager.

NCO Group

Customer Service Representative

2008/03～ 2008/08

 Took inbound calls to answer customers’ inquiries about their credit card ratings
 Assisted customers in opening accounts and updating their personal information
 Established rapport with customers while providing information concerning their credit
cards
 Accepted payments