日本と海外をつなぐクラウドソーシング

Teleperformance Philippines (Cagayan de Oro)

Technical Support Representative

2016/09～

• Receive inbound customer calls,
• First line of contact for users with technical issues and providing hardware and software technical support
• Analyze customer problems and research solutions using the Knowledge base software
• Diagnose customer issues through process of elimination by asking probing questions
• Document issues appropriately based on existing guidelines;
• Explain service contract provisions to dissatisfied customers;
• Provide easily understood answers adapted to the customer situation;
• Provide hardware and software technical support.

AMA Computer College Cagayan de Oro City

College Instructor/ Senior High School Teacher

2016/06～ 2016/09

• Designs and conducts lessons in Business English and Science subjects to IT and Computer Engineering students
• Gives individual attention to students for improving school results
• Provides a monthly written report to the school board on the progress of the students

Senior High School Teacher (Part Time)

• Used to design and conduct lessons to students
• Gave individual attention to students for improving school results
• Provide a quarterly written report on the progress of the class at the end of each quarterly examinations

Alegria Central Elementary School (Department of Education, Alegria Surigao del Norte, Philippines)

Teacher

2008/03～ 2015/12

• Used to design and conduct lessons to students
• Gave individual attention to students for improving school results
• Provide a quarterly written report on the progress of the class at the end of each quarterly examinations
• Conducts and evaluates the Philippine Informal Reading Inventory (Phil-IRI) to all students as District and School Reading Coordinator.
• As School Paper Adviser and English Coordinator, train and coach selected students for Division and Regional Schools Press Conference
• Guides, consults and counsels students with their parents or guardians
• Provides an environment conducive for learning and discipline