日本と海外をつなぐクラウドソーシング

Zephyr Partners

Corporate Agent

2017/03～ 2020/05

● Receives and handles inbound reservation calls, emails and faxes.
● Creates wholesale reservation.
● Text and email confirmations.
● Support for phone, fax, email, text, web chat & social media.

Hoverscape, Volito Inc.

Business Development Manager

2015/12～ 2016/07

● Create written sales proposals from leads.
● Research the best solution and offering for each inquiry.
● Seek new client opportunities from existing interactions.
● Manage potential clients expectations.
● Develop and reevaluate a systems manual for the sales process.

P12 Enterprises

Virtual Assistant: Customer Care Expert and Admin Assistant

2014/01～ 2015/10

● Accomplish 50% of the outbound calls and 100% of inbound calls.
● Pre-screening of applicants for new or open job opportunities in the company.
● Ensure that other team members' tasks are updated and completed, according to
schedule.
● Follow up with other team members and Employer for any pending or important
tasks.
● Ensure that we provide excellent customer service at all times.
● Check emails, Amazon Seller Central Buyer Messages, inventory and Basecamp
Projects.
● Check VitaOptimum.com and WooCommerce orders and the Amazon Seller Central
promos and orders.
● Update social media accounts (Facebook, Twitter, Instagram, Pinterest).
● Verify that there are no unshipped Orders that are past Expected Ship Date.
● Create a weekly report on Sales and Reviews conversion.

Sutherland Global Services

Account Manager

2012/07～ 2013/12

● Manage a site composed of a minimum of 150 employees to commit to contractual
commitments and ensure optimum revenue for the company.
● Ensure great client relationship through daily meets, organized deliverables and
reports and giving exceptional reception (logistics and presentation) during client
visits.
● Collect, distribute and analyze various scores for multiple metrics for Clients and
Global Business Directors and Vice Presidents.
● Rollout performance management procedures.
● Complete and check subordinates' payroll and other HR matters.
● Create strategic processes which are aligned to elevate skills that will enhance
Quality Metrics for the site.

Sutherland Global Services

Sr. Team Manager

2008/09～ 2012/06

● Ensures that a customer care team achieves holistic scores in C-Sat, Sales and
Handle Time.
● Collects and distributes various scores for multiple metrics.
● Complete and check subordinates' payroll and other HR matters.
● Audit and coach associates to create specific action plans for specific opportunities.

Sitel Inc.

Program Coach

2007/09～ 2008/09

● Ensures that a customer care team achieves holistic scores in C-Sat, Sales and
Handle Time.
● Collects and distributes various scores for multiple metrics.
● Accomplishes admin duties such as payroll and other HR concerns.
● Daily meets the clients to give overall team performance and to rundown a
summary of current action plans. (Clients were onsite)
● Audit and coach associates to create specific action plans for specific
opportunities.

Advanced Contact Solutions (now Alorica)

Program Supervisor

2006/06～ 2007/06

● Ensures that a customer care team achieves holistic scores in Handle Time and
Quality.
● Collects and distributes various scores for multiple metrics.
● Accomplishes agent performance management and agent appraisal
recommendations
● Perfomrs admin duties such as payroll and other HR concerns.
● Audit and coach associates to create specific action plans for specific opportunities.