日本と海外をつなぐクラウドソーシング

Cosmos Star Consultants

Telemarketer

2008/04～ 2010/04

 Switchboard – answers telephone calls and transfers to respective staff.
 Greeting clients and visitors. Setting up schedule for a business meeting with clients.
 Generating leads and sales. Making sales calls to new and existing clients and sending them brochures through email.
 Did online research and maintained database for potential and prospective companies as leads.
 Assisted the Managing Director and other administrative jobs.

TSD Global

Customer Service Representative

2012/02～ 2014/09

• Takes incoming telephone calls from customers and /or delivers scripted or non- scripted message to customers via telephone during designated hours.
• Responds appropriately to customer objections and questions.
• Delivers accurate description of product and/ or service to customers; Provides accurate information and instruction to customers in accordance with campaign guidelines;
• Navigates computer systems to properly conduct the objective of the campaign and locate customer data or other electronic information.
• Records each call by accurately documenting status and comments in the appropriate database or platform.
• Routes callers to appropriate department when required; Resolves problems within bounds of authority or requests assistance from other team members or Team Lead as necessary.
• Maintains a high level of service with customers and meets performance targets.
• Develops and maintains productive working relationship with team members.


Outbound Call Center Agent- Sirius XM Acct., for Collections (February 15,2012 to September 15,2012)
• Calling customer’s using telephone.
• Collecting payments on past due bills.
• Attempts to collect payment.
• Ensures all customer information is correct, including phone numbers and addresses.
• Inform subscribers of overdue accounts and amount currently owed.
• Upsell available promotions and available plans to customer that suited to their needs/preferences.
• Assisting customer’s queries by providing information that they need to know about.

Cognizant

Senior Process Executive

2014/07～ 2015/03

• Doing outbound calls to reach out clinics to register with Beaconlbs system.
• Online trainor for Office Managers, Nurses, Doctors teaching them about how to use Beaconlbs system in taking laboratory test.
• Monitoring beacon lbs utilization rate.
• Following up with Clinics regarding with the United Health care compliance Program.