日本と海外をつなぐクラウドソーシング

The Auction House Dubai

Front House Manager

2014/11～ 2016/03

• Managed and oversee the entire administrative operations of appraisers, logistics, warehouse staff, driver and assistants.
• Managed all incoming calls and email promptly, courteously and professionally.
• Maintained inventory of office supplies
• Ensured proper coordination between staff and departments
• Created opening and closing procedures of the warehouse
• Handled the routine office management functions, deal with clients, walk in visitors
• Maintained a data base of customer details, feedbacks and suggestions.
• Liaised with accountant and logistics to follow up with payments and client satisfaction
• Sustained bookings for delivering and pick-ups with Al Massa movers
• Arranged appraisal times for both appraisers
• Checked in and out of buyers on auction days
• Monitored payments both cash and card for sales including blind bids
• Maintained schedule for coming weeks for all staff of TAHD
• In Charge of maintenance issues e.g. AC, cleaners, signage etc.
• Managed supplies including ordering stationary and cleaning materials
• Recorded all data, lot numbers and description onto “Bidmaster”
• Coordinated making and printing of catalogues for auction days
• Hired and trained new staff and getting relevant information and giving relevant information
• Scheduled keeping including workings hours and sick days including overtime and public holidays of the company
• Supported Accounts Dept in vendor payments and finance queries.
• Assisted the auctioneer in catching bids and pointing out the furniture so customers can see the item during the auction
• Directed workflow for the fulfillment of items related to the auctions
• Appraised items on a walk in basis and writing contracts
• Maintained corporate relations being the point of contact with suppliers
• Handled After Sales by calling/Emailing vendors after auction days to inform them of sold and non-sold items
• Cross Selling. Promoting the service of Flea Fair on calls and emails where items are not suitable for auction
• Assisted Marketing with new ideas and feedback which I gather from clients and helping the photographer to find items in the warehouse
• Handled Petty cash, Cash flow.