日本と海外をつなぐクラウドソーシング

UC- 1 Corporation

Customer Service Officer to Events and Marketing Supervisor

1999/08～ 2016/01

Customer Service Officer (Supervisory Level, reports to Admin & Finance Head)
To ensure immediate and thorough response to subscribers’ service concerns, needs and other requirements from the company, thus promoting their satisfaction and patronage.
More specifically, to address client concerns that are beyond the limits of the CSRs, particularly in granting and/ or approval of reasonable credit and debit adjustments/ refunds to maintain goodwill and healthy partnerships with subscribers, thus ensure business stability and long term viability.

Events & Marketing Supervisor (reporting directly to Chief Operating Officer)
Responsible in planning, executing and monitoring of all the companies under the corporate umbrella on its promotions, marketing and advertising programs designed to augment company sales and improve collection efficiency. Supervises bookings and transactions for corporate and VIP clients for Zipzone Dahilayan Adventure Park, Pinegrove Mountain Lodge and Great White Water Tours (rafting).