日本と海外をつなぐクラウドソーシング

World Vision Development Foundation

IT Support Specialist

2011/03～ 2014/05

- Responsible for diagnosing & resolving hardware, software & end users problems.
-Install and set up new and rebuilt computers. including installing Windows and any necessary software
- To provide desktop/laptop administration and support.
- Act as the first point of contact for IT related issues from callers and walk-in users.
- Maintain system security and enforce firewalls, antivirus, Windows updates, hot fixes and patches
- Provide Customer and provide technical support through phone or remote
- Configure and maintain printers, routers, switches
- Provide Technical support in Networking Setup/Configuration.
-Acting as the first point of contact for all IT & technical queries. - Involved in the rollout of software updates and patches
- Identifying & reporting on the budgetary implications of IT projects and upgrades.
- Configuring and managing backup & restore procedures - Assist staff with various computer related questions to ensure smooth day-to-day operation.
- Ensuring internet connectivity / and Local Network Administration of all Mindanao Offices
- Performs task necessary to prepare computer-provided information for

Lane Systems Inc.

Software Quality Assurance

2015/05～ 2016/03

-Monitor every phase of the software development process so as to ensure design quality.
-Making sure that the software adheres to the standards set by the development company.
- Testing parts of the software at different stages of development.
- Product build and installation
- Database Installation

Netsprawler Internet Cafe and Bussiness Center

Computer Technician/Manager

2006/01～ 2010/01

- Repair/Troubleshoot Software and Hardware
- Software/Hardware upgrade and Installation
- Network Setup and Configuration
- Windows Maintenance