日本と海外をつなぐクラウドソーシング

Five By Five Online Marketing

Project Manager / Administrator / Consultant

2013/06～ 2016/10

* Generate repeat business by maintaining high satisfaction from clients;
* Manage various client projects such as website design and development, social media marketing, content creation, and email marketing.
* Effectively manage a team of website developers and graphic designers through clear communication of client expectations.
* Create standard workflows to streamline commonly applied processes within the organization.
* Innovate new marketing strategies that both clients and organization would benefit from.

IBM Business Services

Customer Service Team Lead

2012/01～ 2013/01

* Prepare forecasts and budgets for the team.
* Monitor all calls to ensure that due procedures and quality standards are strictly adhere to.
* Conduct regular review of all call center agents’ performance and organize training sessions for under performers.