Sutherland Global Services, Inc.

Technical Support Representative

2007/11～ 2016/02

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Listen attentively to caller needs to ensure a positive customer experience.
• Access electronic and paper cataloging systems to look up product information and availability.
• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
• Recommended solutions within customer budgets and proactively followed up with all leads.