日本と海外をつなぐクラウドソーシング

Convergys

Microsoft SharePoint Engineer

2014/04～

• Responsible for delivering SharePoint Online support for all Microsoft customers.
• Ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they recive.
• Utilizing knowledge of the customer environment.
• Deliver timely and high quality incident resolution focusing on root cause analysis, prevention and knowledge transfer.

Manulife Financial

IT SECURITY ANALYST / DESKTOP SUPPORT AND ID ADMINISTRATION

2006/05～ 2013/12

• Security administrator (Lotus Notes, Domain / Active Directory, ACF2).
• Perform day to day security administration processes, including adding, changing and terminating systems accesses
• Provide implementation and testing support for new or revised security systems and software
• Assist with the training and development of new security administration staff.
• Computer Hardware/Software Support (Live Production and Remote via Phone)
• Manages Windows XP/ Windows 7 account credentials
• Email set-up, Outlook and Lotus Notes administration
• PC and Laptop Reformatting/Partitioning/Recovery
• Program Installation, MS Office configuration and VPN connection