日本と海外をつなぐクラウドソーシング

The Ritz-Carlton, Bali, Indonesia.

Guest Service Center

2018/01～

• Supply guests with directions and information regarding property amenities, services, and hours of
operation, and local areas of interest and activities.
• Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering,
Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Making special report in daily basis to be shared to all departments to ensure future details are shared
to all employee.
• Reply to any inquiries from upcoming arrival guest or in-house guest via chat.

CV. Geranium 830

Assistant

2017/02～ 2018/01

• Responded to all customer inquiries thoroughly and professionally.
• Accurately logged all daily shipping and receiving orders.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Communicated clear expectations and goals to each team member.

PT. Global Diesel Indonesia

Sales Executive

2016/01～ 2017/01

• Sold Diesel generator ( Genset ) and their respective spare parts to individuals and affinity groups within assigned territory
using consultative selling techniques.
• Performed initial client assessment and analysis to begin research process.
• Maintained and organized a customer database of over 100 clients regional wise.
• Researched and customized service proposals for clients.

PT. Iseka

Customer Service Agent

2014/12～ 2015/12

• Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product
information.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Dedicated to continuously improving sales abilities and product knowledge.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.