日本と海外をつなぐクラウドソーシング

Sprout Lending

Virtual / Administrative Assistant

2016/07～ 2016/09

Virtual / Administrative Assistant – Home Based Job
• Worked as an email and text support. Handled email of my client, replying to clientele regarding loans and doing text support using Textmagic application.
• Data entry and managing CMS tool called Pipedrive updating clienteles informations.
• Part of the recruitment process, screening applicants for any position needed by my client.
• Doing simple wordpress updates / post including edit and adding photos.

My Outdesk

Virtual Assistant

2016/02～ 2016/06

Virtual Assistant – Home Based Job
• My first VA job.
• Trained to do cold callings for Home Buyer, For-Sale-By-Owner and Expired Listings Real estate.
• Trained to manage social media account, Lead generation and data entry in CRM Tools like Boomtown, Tiger Leads, Top Producer and eEdge.

Hinduja Global Solutions

Customer Service and Sales Representative

2015/03～ 2016/01

Customer Service Representative I
• Handled Customer’s account for AMEX Credit Card. Ensuring that every customer will receive the best customer experience and providing them information basing on their unstated needs.
• Answering an average of 80 to 100 calls per day. Using active listening skills to find out the unstated concern and use it to create the right and perfect solution for the customers.
• Educating customers about new promotions and letting them realize on what they can get from it without losing professionalism.

Convergys Philippines Inc.

Customer Service and Sales Representative

2014/05～ 2015/02

Customer Service Associate
• Handled Customer’s account for CitiBank Credit Card. Ensuring that every customer will receive the best customer experience and providing them information basing on their unstated needs.
• Answering an average of 100 to 150 calls per day. Using active listening skills to find out the unstated concern and use it to create the right and perfect solution for the customers.
• Educating customers about new promotions and letting them realize on what they can get from it without losing professionalism.

Teletech

Customer Service Representative

2013/11～ 2014/04

Customer Service Representative
• Handled Customer’s Checking and Savings account for Bank of America. Ensuring that every customer will receive the best customer experience and providing them information basing on their unstated needs.
• Answering an average of 80 calls per day. Using active listening skills to find out the unstated needs of the customer and use it to create the right and perfect solution for the customers.

HSBC Data Processing

Customer Service and Sales Representative II / Performance Coach

2010/02～ 2013/05

Customer Service Representative II / Performance Coach
• Started as a Customer Service Representative, handling UK Financial Account.
• Handling 80 t0 100 calls per day and ensuring that Excellent Customer Satisfaction is provided.
• Awarded Top Performer for 8 consecutive Month in 2012 and was recognized to be a Performance Coach.
• As a Performance Coach, job description were 4 hours call handling with an average of 50 to 60 calls per day. Ensuring that call handling was in the guidelines and procedure to meet quality and 4 hours of admin task including: daily, weekly and monthly report. Coaching sessions to assigned agents. Listening to their calls to ensure quality. Touch based meeting with managers including clients regarding achievements of the agents I am handling.

Etelecare

Customer Service and Sales Representative

2008/01～ 2010/01

Customer Service Representative
• Handled Timeshare account. Ensuring that every customer will receive the best customer experience and providing them information basing on their unstated needs.
• Answering an average of 80 calls per day. Using active listening skills to find out the best Travel destination.
• Doing upselling by educating customers of the benefits of their membership with us.

Alorica Philippines Inc.

Customer Service Representative

2007/03～ 2007/09

Customer Service Representative Local Account
• My first job in the BPO industry.
• Handled local Telco Account.
• Purely customer service job. Answered an average of 70 to 100 calls per day.