日本と海外をつなぐクラウドソーシング

Manulife Business Processing Services

Plan Member Administrator

2009/01～ 2011/12

• Accurately assess risk according to the status of a claim by considering a number of factors and asking for detailed information from group insurance policy holders of various Canadian companies.
• Committed to minimize losses for the company by calculating the appropriate premiums of our clients.
• Maintained current knowledge of regulations and laws related to the insurance industry to assist process claims.
• Ensured insurance claims are handled efficiently and that the customer is treated fairly with excellent service in accordance to the company guidelines.

VXI Global Holding Inc.

Fraud Analyst

2012/12～

• Account: Western Union (International Money Transfer).
• Responsible for investigating illegal and fraudulent activity patterns through online or over the phone money transfers.
• Review and research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations
• In charge of modification, documentation, approval and disapproval of International Money Transfers.

Teletech - Telecom NZ

Customer Service Representative / Inbound Sales Representative

2014/01～ 2014/10

• Account: TELECOM NZ
• Responsible for delivering customer satisfaction and problem resolution to the client's customers for a customer's mobile, landline and internet account.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Maintains call center database by entering information.
• Inbound Upselling of Internet and Mobile subscriptions.

My Outdesk

Real Estate (Virtual Assistant)

2015/12～ 2016/06

• Buyer and seller real estate practices including documentation per transaction type.
• Acquisition and liquidation of Bank Owned property
• Bank qualifications/approval for Short Sale, Real Estate Owned properties
• MLS property search and listing process including legal property description requirements
• Offer preparation; basic forms and terms and conditions within contracts
• Transaction Coordination timeline, pertinent documents required for sale and escrow
• Create listing flier and post on Craigslist
• Blog research and writing
• Maintaining real estate social media accounts

Rarejob Inc.

Business English Tutor

2016/01～

• Responsible in helping Japanese/Chinese/Korean students understand English, speak it and be able to write and read it in a business level.
• It also includes preparation of course work, planning of classes and the marking of work handed in.