日本と海外をつなぐクラウドソーシング

Upwork Global Inc.

Independent Contractor

2015/02～ 2017/07

Provide online, virtual services to companies across the globe. Offer expertise to the public, using own equipment assets and skills and retains the possibility of profit and loss.

Sykes Asia Inc.

Team Leader

2008/06～ 2015/03

Oversee day to day operations of Chase NNL’s LOB (Data Entry Account) and Dunn & Bradstreet’s LOB (Both Voice and Data Entry Accounts). Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance. Closely align with the clients through weekly conference calls to identify opportunities and areas of improvement in quality. Develop presentations to communicate findings and recommendations to clients and higher management. Manage, train, and help the development of team members; help resolve any dysfunctional behaviour. Create an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust. Serve as a focal point to communicate and resolve interface and integration issues with other teams.

Sykes Asia Inc.

Coach

2007/05～ 2008/06

Ensuring that staffs are motivated monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for Clients and Senior Managers. Preparing daily workloads for staff & coordinating the daily allocation of work. Motivating the team to achieve high standards and KPI targets. Dealing with and resolving problems and issues which arise. Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focussing on targets & achievements. Implementing new initiatives. Praise team members and creates a positive working environment. Providing prompt and accurate information on individual performance.

Sykes Asia Inc.

Customer Service Agent

2006/03～ 2007/05

Providing assistance and service to customers who need profile update for their business information. Doing data entry research.

DMAI Virtual Analytics Inc.

Social Media Analyst

2015/03～ 2015/11

Monitoring e-commerce home-based work for invaluable.com and ebay.com. Making sure auction items are being tagged as they come in to the system. Reviewing lot inventory with accuracy for upcoming online auctions and categorizing works of art, objects and other items up for sale.