クラウドソーシング ワークシフト > フリーランスを探す > butterfly88 > 学歴・職歴
butterfly88
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- 最終ログイン : 2018-09-14
- 登録日 : 2016-10-12
職歴
詳細
Freelance Virtual Professional
Freelance Virtual Professional
2017/11~
1. Marketing Virtual Assistant - Placing services and job ads on the websites. Uploading and scheduling posts to Facebook and Instagram. Assists with off-page SEO and creating backlinks. Other duties as required.
2. Customer Service Support - Manages email of eBay store and 6 Shopify stores using HelpScout. Coordinates shipping with warehouse and international team. Process returns and refunds. Deals with eBay cases and evaluates feedback.
3. eBay Products Researcher/Lister - Lists products from Aliexpress to eBay individually. Edits photos and product description as per client’s requirement.
4. Customer Success Associate - Manages email using Intercom. Process refunds and other customer details via Infusionsoft. Manages calendar. Edited a website stored in Amazon S3, managed social media accounts using Agorapulse, managed app users in Buildfire and edited transcripts via Temi.com. Other duties/tasks as required.
5. Shopify Store Assistant (Social Media Management and Ad Creation) - Managed Facebook business page and creates basic online ads. Other duties/tasks as required.
IBM Business Services, Phils.
Global Workflow Coordinator
2014/04~ 2017/05
• Successfully did workflow coordination and resource allocations.
• Kept the process documentation updated.
• Trained new members of the team.
• Did outreach coordination to promote our services.
• Assisted in the successful decommissioning of IBM Notes-based business application.
• Embraced challenges by doing stretch assignments to support other geographies.
• Facilitated checkpoint calls addressing high priority requests on a daily basis.
• Consistently made it in the top 3 performers of the global team on a monthly basis with no escalations; processed 750 requests on the average per quarter.
Bibo Global Opportunity, Inc.
Part time Online English Teacher
2016/09~ 2016/11
BIBO Global Opportunity is a leader in providing online tutorial services in Japan. We cater to people from non-native English speaking countries who wants to learn and improve their English language communication skills. I had students from neighbouring Asian countries such as Malaysia, Taiwan, China and Japan.
IBM Global Process Services
Content Management (Intellectual Capital) Specialist
2012/01~ 2014/03
• Provided comprehensive research/information tailoring to the proposal’s needs such as:
- IBM company information which includes: Company Profile, History and Ownership Structure, Supplier Diversity and Financial information, Workforce Structure, Client References and Insurance Certificates and Client Background Package among others
- Search and validate relevant client references
- Proposal/Template Search and Retrieval
- Provide responses to non-technical product or solution offering and capabilities questions
Barclays Capital Services Limited
IT Helpdesk Analyst (Tier 3)
2007/03~ 2011/02
Global Service Provisioning
- Monitors service requests, evaluate and coordinate to the implementing team.
- Implements service requests within the team’s capability such as software deployment, printer and CD-rom access, PC admin rights provisioning, Bloomberg and RightFax set up, laptop access revocation
- Provides basic troubleshooting of desktop PC
- Account password reset/unlock
Software Receiving Analyst for Software Asset Management function:
- Perform operational receipt of electronic software assets to facilitate operational inventory management which includes the recording of the license key and serial attributes in the license key repository.
- Records deployed license keys in the Sharepoint site
- Reports non-working license keys as necessary
Change Management function:
- Evaluates change requests and coordinates for approval
- Implements change requests relating to software update, deployment testing and go LIVE/decommissioning
- Updates .SMFN files, adding users for software testing, releasing software to go LIVE and decommissioning software
- Implements change requests by modifying existing routing rules or creating new routing rules in HP Service Center
- Keep change requester, change owner and all who are in the need-to-know list informed of the status of the change request.
Adhoc function:
- Creates process and training documentation
- Trains Tier 3 analysts regarding new tasks
- Participates in user acceptance testing (UAT) for service transition
- Assists in analysis of escalated issues as necessary
- Participate in disaster recovery and business continuity activities
- Acts as duty manager ensuring that service level agreements are met, requests are completed/processed accordingly while maintaining high level of quality and all escalations handled promptly.
NCO Group/RMH Teleservices Asia Pacific, Inc.
Level 2 Technical Support Representative
2005/04~ 2007/02
Handled transferred calls from level 1 TSRs regarding internet connectivity, software function and installation issues. Promoted to Level 2 TSR because of consistent high customer satisfaction score.
Convergys Philippines Services Corporation
Level 1 Technical Support Representative
2004/08~ 2005/02
Handled inbound calls from US users regarding internet connectivity and software installation issues. Attended continuous product training and customer service skills training.
Sykes Asia, Inc.
Customer Service Representative - Email and Chat Support
2004/02~ 2004/08
Assisted US users with their concerns and inquiries through email and online chat regarding the products and services offered.
Center for Pop Music Philippines, Inc.
Vocal Coach
2002/12~ 2004/02
Teach voice and stage performance lessons to students of different ages: from 3yrs old up to the more senior age. Conceptualize and directs recital-concerts. Attends continuous training and development regarding the latest techniques in singing, performing and carry out marketing activities as needed.
学歴
詳細
Bulacan State University - Malolos City, Philippines
1996/01~
Bachelor of Science in Electronics and Communications Engineering
Passed the ECE Licensure Examinations by Professional Regulation Commission of the Philippines, 2001
Bulacan State University – Malolos City Philippines
Year Graduated: 2001
New Horizons Computer Learning Centre, Singapore
2010/12~ 2010/12
ITIL v3 Foundation in Service Management
Certified by EXIN (Examination Institute for Information Science), December 2010