日本と海外をつなぐクラウドソーシング

Chinatrust Banking Corp.

Credit & Collections Associate

2004/02～ 2005/04

- Assisted the business by managing the net credit write-offs and the delinquency level within budgeted level/loss norms.
- Initiated collection and investigation on customer history leads provided to negotiate terms and eventually suggested alternatives for account settlements.
- Reviewed and processed bank loans. Reinstatement / Renewal / Loan Modification
- Tasked to detect possible fraud at its early stages.

ICT Group Of Companies - GMAC Mortgage

Credit And Collections Associate

2005/06～ 2006/01

• Handled customer concerns ranging from the loan balances, loan modification, renewals, loan payoffs and other service issues.

- Account Reinstatement
- Repayment Plans
- Payment Disputes

• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.

Branders.com

Account Manager

2006/01～ 2008/03

Branders is an Online Distributor of Promotional Products catering mostly to the US Market.


* Sold promotional items – Business to business

* Cold calling leads and accurately qualifying them as buyers.

* Expanded the existing book of business through customer referrals
and lead generation.

* Consistently ensured a smooth process from sale to delivery by
actively communicating with the clients all throughout.


* Email / Phone and Chat Sales / Customer Support

* Provided excellent Customer Service to be able to build and maintain
good customer relationships; this subsequently led to customer
loyalty and repeat business.

* Order processing

* Maintained healthy relationships with distributors/vendors.

Citibank - Philippines

Customer Service Specialist

2008/05～ 2008/11

Ensured that all customer inquiries and calls through the phone and through the branch are promptly and properly answered. Achieved timely and satisfactory resolution of all customer complaints and inquiry. Increased problem-resolution rating of Bank and Cards businesses through timely and accurate handling of customer correspondence. Analyzed complaints to determine what caused them and corrected deficiencies in processing, operations, procedures and policies. Drafted consumer-friendly responses based on findings, taking into account office guidelines. Monitored customer communication, particularly complaints to institute proposals leading to problem-elimination and efficient problem-resolution. Performed account maintenance functions (i.e. blocking of accounts, change in address).

KVM Enterprises

Proprietor

2008/11～ 2014/07

- Handles customer inquiries and schedules the transfer of goods.

- Identifies potential clientele and promotes the services being offered.

Muzeum Marketing

Virtual Appointment Setter/Customer Service Associate

2010/01～ 2011/01

- Tasked to introduce and promote background screening services for pre-employment to various businesses ranging from small-medium to established corporations.

- Educated the customers on what Search Engine Optimization meant, and the possible benefits their websites can make use of, when signed up with such.