日本と海外をつなぐクラウドソーシング

NODA

Project Manager

2015/08～ 2016/12

- managing the production of the required deliverables
- planning and monitoring the project
- monitoring overall progress and use of resources, initiating corrective action where necessary
- managing project administration
- conducting a project evaluation review to assess how well the project was managed
- preparing any follow-on action recommendations
- build and sustain effective communications with other roles involved in the project
- establish a good working relationship with vendors and clients
- direct, manage and motivate the project team
- apply quality management principles and processes

RingCentral Inc.

Fraud Prevention Analyst

2013/01～ 2015/07

- Discovered and/or prevented fraud by reviewing accounts and transactions, identifying trends and patterns, summarizing key findings; minimized financial losses; and leveraged fraud detection technology by recommending anti-fraud processes and system enhancements
- Reviewed customer tickets and provided response to their fraud questions
- Managed customer disputes and chargebacks
- Responded to escalations from internal and external parties within designated service levels
- Collaborated with cross-functional groups such as Engineering, Finance, Support, Sales and Product Management to enhance tools, system functionality, and fraud detection methods while increasing automation and providing a better experience for our users
- Trained and coached internal team members and external parties on processes and procedures

JP Morgan Chase & Co.

Fraud Investigator

2007/05～ 2011/11

Fraud Loss Prevention Department - CMS Referrals
- Investigated cases of fraud involving use of charge cards reported lost or stolen, cash refunds, and nonexistent accounts in retail stores
- Interviewed store personnel, observed and questioned suspected customers to obtain evidence
- Identified legitimate fraud claim from merchant dispute claims


Fraud Loss Prevention Department - Post-CSD
- Investigated cases of fraud involving use of credit cards reported lost or stolen, cash refunds, and nonexistent accounts in retail stores.
- Interviewed store personnel, and observe and questions suspected customers to obtain evidence
- Prepared reports of fraud cases
- Recovered funds from suspects
- Contacted US law enforcement agencies when necessary for solving fraud cases

Citigroup

Customer Solution Officer

2005/08～ 2006/05

- Investigated cases of fraud involving use of credit cards reported lost or stolen, cash refunds, and nonexistent accounts in retail stores.
- Interviewed store personnel, and observe and questions suspected customers to obtain evidence
- Prepared reports of fraud cases
- Recovered funds from suspects
- Contacted US law enforcement agencies when necessary for solving fraud cases