日本と海外をつなぐクラウドソーシング

FIS GLOBAL

Customer Service Representative

2014/12～ 2017/01

Handle customer inquiries and provide resolution.

TELETECH

Retention officer

2014/08～ 2014/12

Handle customer complaints on escalation level and ensure to retain them.

CLEANWAY TECHNOLOGY CORPORATION

Administrative Supervisor

2008/01～

Administration Function
a. Renewal of vehicle insurance and LTO registration
b. Processing of insurance claims and repair of vehicles in case of accidents
c. Maintenance of plant spare keys including vehicle, equipment, and facility keys
d. Monitoring of agency employee requests and other agency related concerns/ issues
e. Monitoring and recording asset transfers/issuance to employees (i.e. service vehicles, cell phones, vehicles, and assets)
f. Handles corporate events. Responsible in maintaining the office. Handles procurement and inventory of office supplies and equipment.

ADMIN FUNCTIONS: - Screen, interview applicants and evaluate papers for endorsement to top management. Conducts background investigation of applicants. - Accepts and checks pre-employment requirements/schedules applicants for orientation. - Maintains and safekeeps confidential 102 files of employees, prepares employment contract and ensures that vital documents of employee are accordingly files for ready reference and easy retrieval. - Monitors attendance and leave of employees. Check if employees strictly observe the policy on absences and tardiness. Monitors probationary period of new hires and submits to their respective department head files and evaluation paper of employees who are to be evaluated for regularization. Validates if the existing Code of Conduct and Behavior is enforced and strictly observed by the employees. Prepares document needed by the employees such as BIR, SSS, and PAG-IBIG and other related documents. Identifies administrative needs and develops appropriate solutions or recommendations.

CREATIVE OUTSOURCE

Executive Assistant

2003/01～

EXECUTIVE ASSISTANT FUNCTIONS: Handles and monitors schedule of the Chairman including travel arrangement. Handles personal financial investment of the Chairman. Coordinate meeting and assist during presentation. Handles travel arrangement/accommodation and meeting coordination. Responsible in the safekeeping of confidential documents and information. Studies management method in order to improve the effectiveness and efficiency of workflow and reporting procedures. - Reviews and analyzes budget reports, and prepares and develops budget modifications and recommendations. - Conducts cost/benefit analyses and evaluations of programs, staffing, and equipment utilization. - Analyzes procedures and workflow of each department and prepare recommendations for improvements. - Prepares LC Application and preparation of Commercial Invoice and Packing List required for importation. - In-charge of dollar ($) purchase, transfer of funds and monitoring of placements. - Handle travel arrangement.

Personnel Function
a. Processing of employee benefits – SSS, Philhealth, Pag-Ibig,
b. Sourcing out and initial interview of applicants
c. Preparation of annual training plan
d. Coordination of trainings with training conductors and filing of
necessary documents (Training Attendance Sheet, Training Evaluation
Form, Summary of Training Evaluation)
e. Maintaining employee 201 files and master list of employees
f. Coordination of monthly mass and birthday celebrations
g. Coordination annual summer outing
h. Coordination of annual Christmas party
i. Preparation and processing of PANs, NOVs, and other personnel
related documents (i.e. transfer and exit records)
j. Monitoring and coordination of employee vaccinations
k. Administration of employee benefits and entitlements
l. Monitoring and reporting of employee leaves, absences, tardiness, and overtime for payroll purposes
m. Orientation of newly hired employees
n. Maintenance of personnel/HR records in relation to ISO control of
records/ documents