日本と海外をつなぐクラウドソーシング

ARVATO BERTELSMANN

Transaction Specialist

2015/11～ 2016/07

Receive, review, validate, process agreements for Microsoft as assigned utilizing Microsoft internal tools. Work closely with other Microsoft LOB to proactively meet and exceed customer expectations. Research, respond and resolve transactional issues within established SLA (Service Level Agreements). Effectively execute for orders, returns in compliance with Sarbanes-Oxley, maintain and file documentation for auditing purpose. Develop/Identify opportunities to automate, consolidate and/or eliminate redundant processes and activities; track with metrics and SLAs to measure improvement. Conduct ad-hoc reporting and analysis resulting from executed projects and initiatives.

MARCUS EVANS PTE LTD

Management Trainee

2015/04～ 2015/07

Promoting and selling our unique range of strategic business events called, 'Summits' Responsible for researching and generating new potential clients from across the globe. Contacting CEOs, Chairmen and Senior Management over the telephone and closing business. Maintain client relationships and Travel Abroad to represent and assist clients at the respective summits.

COMSCENTRE PHILS., INC

Social Media Coordinator

2014/05～ 2015/03

Manage social media channels of the company to achieve higher online visibility and promote branding of the business.

VOCUS INC.

Sales Account Executive

2013/02～ 2014/02

Generate new leads or prospects for the business and conducts demo to qualified potential clients.

WEST CONTACT SERVICES

Technical Support Representative (Tier 2)

2009/03～ 2013/01

Provides support to internet and phone subscribers. Performs level 2 troubleshooting at the same time handles basic billing concerns, account activation and cancellation.

ETELECARE GLOBAL SOLUTIONS

Customer Care Associate

2007/04～ 2009/03

Assists phone subscribers with billing issues, phone plan or equipment upgrade, basic troubleshooting and other phone related concerns