日本と海外をつなぐクラウドソーシング

Nokia Siemens Networks

Intelligent Networks Engineer & OSS Engineer

2006/04～ 2013/04

I have experience on various Telecommunication Networks Management System, Operational Support System, Intelligent Networks Billing & VAS Software Services.

Responsibilities:
• Project/Care/Emergency Support Related To S/W and H/W Activities • Software and Hardware Installation, Configuration, Update, Upgrade and Troubleshooting • System Health Check, Co-Ordination for the preventive maintenance activities • Customer End-to-End complaints handling and troubleshooting • Project roll-out, progress control and acceptances • Meeting customer requirements Under Service Level Agreement (SLA) • Analyzing and Reporting SLA/KPI Related Issues • Technical Auditing and Reporting To Higher Management • Prepare work plan/schedule, technical flow chart and presentation. • Tier-2 Support on Software & Hardware related issues less

Opencode Systems Ltd, Sofia, Bulgaria

Project Manager

2013/05～ 2015/06

- Complete follow-up of Application Development Lifecycle – ADLC (Requirement Analysis, Solution Design (High Level & Detailed), Development follow-up, QA follow-up, Bug fixing follow-up, UAT follow-up, Implementation and Maintenance follow-up).
- Preparing, planning, executing, monitoring, controlling sub-project
- Creating of Check Point Milestone and Checklist - Approval (PAC/FAC) with customer
- Account management, risk management and technical follow-up.
- Ensure project delivery on-time and as per contractual obligations.
- Ensure company/product documentation benefits from specific customer documentation and experience.
- Work internally with Project, Service Creation & Development Team, System Admin Team, R&D, QA and Sales teams.
- Responsible for solution design, project Scope-of-Work documentation and technical appendixes.
- Presales Support (participate in sales tenders, proposals, meetings, documentation preparation).
- Reporting to the Director of Operations.