日本と海外をつなぐクラウドソーシング

Academie Linguistique Internationale

Receptionist / Secretary

2016/11～

SSENSE

Trilingual Customer Experience Specialist (JP/EN/FR)

2016/03～ 2016/08

■ Answer customers’ phone calls and emails in English, Japanese and French.
■ Work with courier companies and other departments to answer questions and solve problems.
■ Created a online tool to steam-line claims processing
■ Evaluated competitor companies’ policies to compare and improve customer experience.
■ Maintained a productivity rate 200% higher than any agent working in the department.
■ Created workshop for conflict resolution and de-escalating calls.
■ Took supervisor and escalated calls and emails.
■ Analyze trends and suggest improvements for the customer service department, focusing on Japanese clientele.
■ Suggest logistical and IT-related improvements to streamline operating systems and increase efficiency

Starbucks Coffee Company

Shift Supervisor

2013/09～ 2016/03

■ Provide training, evaluation, and mentoring for coworkers and newly-hired managers.
■ Implement and ensure cleanliness, productivity, quality, and customer-service standards.
■ Establish networks with local businesses and community organizations to collaborate during community events, increase store presence in the neighbourhood, and surpass quarterly sales.
■ Ensure inventory and order accuracy to minimize product waste

Starbucks Coffee Company

Barista

2010/09～ 2013/09

BARISTA (2010-2013)
■ Customer service, preparing coffee beverages, till duties.
■ Implemented an in-store promotion for whole bean coffees that allowed the store to surpass objective coffee sales by 140%.
■Trained and managed a team of 12 newly hired employees for the grand opening of a flagship store in Calgary.

Restaurant Toroli

General Manager

2013/09～ 2016/03

■ Promoted to General Manager after 2 years as a server.
■ Employee training and mentoring.
■ Expanding the restaurant's presence on social media and maintaining active online interaction with patrons.
■ Attract patrons by developing and implementing marketing, advertising, public and community relations programs.
■ Identify, track, and adapt to changing clientele and their demands.
■ Maintain operations by preparing policies and standard operating procedures.
■ Implement production, productivity, quality, and patron-service standards.

Restaurant Toroli

Server

2011/09～ 2013/09

■ My customized and attentive customer service contributed to the restaurant's ranking as 1st place among Montreal restaurants on the review site, Tripadvisor.com for 5 consecutive months (I was the only server working during this period).
■ Provide professional customer service.
■ Conduct sake tasting events and introduce guests to Japanese food, tradition, and culture
■ Revise and edit menus.

Ghana Center for Democratic Development

Research Intern

2015/05～ 2015/07

The CDD-Ghana is an independent, non-partisan and non-profit research-based policy-oriented think-tank. The Center pursues its pro-democracy and good governance vision through advocacy, research, analysis and publications, dissemination and outreach as well as training and capacity-building.

■ Develop project proposals/concept notes conduct desk research; and write research reports.
■ Conduct desk research.
■ Write research reports.
■ Edit publications and reports.

Social Justice Connection

Community Engagement Coordinator

2014/05～ 2015/05

■ Work on diverse projects related to human rights education.
■ Develop content and program structure for an extension of the ÉduConnexion Program at McGill University.
■ Funding and grant applications, educational workshop content development, community outreach and connections.
■ Mentoring and training future mentors for the SJC ÉduConnexion program.