日本と海外をつなぐクラウドソーシング

ToYo Co. Ltd.

GS certified English Language Instructor

2017/01～

Creating and leading English language classes based on GrapeSEED training methodology.

ihousedesign

Project manager and coordinator

2016/12～ 2018/01

Managing the ins and outs of the projects: from team's work coordination to budget estimates and clients communication.

Glory Harvest Group (Shenzen, China)

ESL Tutor

2015/11～ 2016/05

• Educated students in English grammar and conversational speaking.
• Emphasised critical thinking through small group activities.
• Developed and taught a curriculum to improve students' conversational abilities.
• Improved instruction methods by using a variety of assessment tools and strategies.
• Administered and graded transitional tests and assignments to evaluate student progress.
• Gave one-on-one attention to each student while maintaining overall focus on the entire group, which motivated students and improved their language level from A1 to B1 in less than six months.

N-iX, LLC

Support specialist

2013/04～ 2015/09

• Developed and facilitated all new-hire orientations.
• Participated in hiring and interviewing process, and performance evaluations for quality assurance team.
• Captured key feedback from employees during exit interviews.
• Cultivated effective partnerships between cross-functional teams of the project.
• Managed complex travel schedules, accommodations and trip logistics for project executives.
• Used ticketing systems to manage and process actions taken.

qbeats inc.

Project coordinator

2013/02～ 2015/09

• Was a focal point of communication between product owners, managers and cross-functional teams.
• Coordinated internal and external communication to improve transparency of information exchange between teams and managers, including business development, quality assurance, research and development and marketing teams.
• Motivated and modelled open communication to help surface issues for faster resolution.
• Assisted Project Manager with optimising development process on a daily basis to ensure project execution and delivery meet requirements and deadlines.
• Facilitated teamwork by introducing and applying new practices to improve cross-functional teams collaboration.
• Coordinated and held when necessary scrum stand ups, weekly stand ups, retrospective meetings, team building meetings.
• Initiated and held market research on user experience, as well as analysed findings.
• Gathered detailed use cases and requirements through regular virtual meetings and customer feedbacks.
• Was responsible for customer success management within the software project.
• Conducted research and data analysis to address customer feedbacks.
• Worked closely with team members to meet service delivery requirements.
• Helped optimise feedback process from the clients by participating in content creation of customer care page and SLA requirements for the software product.
• Reviewed technical documentation and procedures regarding customer care and success.
• Manually tested software and used Attalasian JIRA to flag, track and escalate unresolved issues to appropriate level.
• Provided after-hours customer support for application and project efforts when needed.
• Assisted with implementation of special projects, evaluations and process improvements.

Intellecom LLC

Administrative office manager

2012/12～ 2013/02

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Managed office supplies, vendors, organization and upkeep.
• Directed guests and routed deliveries and courier services.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Maintained a clean reception area, including lounge and associated areas.
• Obtained signatures for financial documents and internal and external invoices.

Self-employed

Freelance contractor

2009/08～ 2012/05

PHOTOGRAPHY
• Photographed special events - Greenfield feedback events (http://tceh.com); weddings, parties and business events.
• Conducted numerous consultation meetings with clients pre and post session in order to establish rapport, encourage communication and provide the best service and product possible.
• Defined image requirements and planned photographic events. Utilized various marketing strategies to gain and maintain client business and trust.
• Researched and implemented effective brand exposure techniques and client interaction through social media platforms such as Facebook, Pinterest, Twitter and Instagram.
3D MAX artist
• Created 3D models and textures based upon concept designs and sketches for assets used in interior design projects.
• Was responsible for the creation, modelling, texturing and unwrapping of various 3D assets.
• Collaborated with studio lead designers as a 3D artist.
INTERPRETER/ TRANSLATOR
• Edited and proofread individual print and online publications to ensure the quality of English materials.
• Provided translation/interpretation services at business meetings on a regular basis.