日本と海外をつなぐクラウドソーシング

Royal Caribbean International | Miami, USA

Senor Deck Supervisor

2015/01～ 2015/07

Essential Duties & Responsibilities:
• The Deck Supervisor oversees all operational aspects of staterooms on assigned deck(s), ensuring cleanliness, maintenance and presentation standards are managed to brand standards at all times and in all areas, including all guest staterooms and balconies, guest corridors, lockers, ice stations and storage areas in both the front and back of house.
• Supports and reports to the Assistant Executive Housekeeper.
• Utilizes stateroom inspection processes in accordance with company standard operating procedures. Ensures staterooms are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, mini-bar and general set up standards for daytime and evening/turndown service.
• Ensures timely reporting of any maintenance needs and follows up to ensure prompt completion when possible. Gathers preventative maintenance needs to enable maintenance to be planned and executed appropriately.
• Provides training to all Stateroom Attendants, conducts evaluations and tracks development on an individual and team level, ensuring open and honest feedback is consistently delivered. Recognizes top performers and applies progressive disciplinary process for lowest performers.
• Supports Housekeeping Management in achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews.
• Ensure all guest issues are resolved and recorded in a timely fashion.
• Oversees luggage delivery for all guests on assigned deck(s).
• Performs stores inventory and seeks to minimize consumption and manage costs through waste reduction practices and maintenance of optimal inventory levels.
• Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use.
• Monitors compliance to all USPH cleaning and sanitation procedures throughout assigned areas consistently.
• Attends mandatory crew and guest safety drills, training activities, courses and all other work-related activities as required.

DARTKON Motors Ltd | West Bromwich, United Kingdom

Company Owner

2011/01～ 2013/05

• Purchasing vehicles
• Checking and preparing vehicles due to sale standards
• Dealing with mechanic services if necessary
• Negotiating and closing deals with customers

Radisson SAS/BLU Hotel | Birmingham, United Kingdom

H/K Supervisor & Service Manager

2007/09～ 2011/01

• Responsible for 211 guest rooms, 12 meeting/conference rooms, public areas and up to 30 people of staff
• Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department.
• Preparing time sheets, wage planers and rota’s
• Make interview-recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.
• Training new supervisors
• Make sure that all training, safety and SOP records are up to date
• Responsible for reporting maintenance issues
• Checking VIP rooms and training Supervisors and Room Attendances up to Radisson standard
• Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.
• Responsible for linen and dealing with laundry company

Radisson SAS/BLU Hotel | Birmingham, United Kingdom

Public Area Attendant & Room Attendant

2006/11～ 2007/09

• Keeping public areas of use clean and tidy
• Delivering items from the housekeeping department to guestrooms
• Cleaning guest rooms

DAS Deutscher Automobil Schutz Allgemeine Rechtschutz-Versicherungs-AG | Gliwice, Poland

Legal Expenses Insurance Salesman and Insurance Claims Advisor

2006/05～ 2006/10

• Selling law protection insurance to individual clients and companies
• Consultations with clients regarding insurance claims from insurance companies

Polish Club - Restaurant | Buenos Aires, Argentina

Restaurant Owner

2005/02～ 2006/04

• Running small restaurant (orders, booking etc.)
• Serving meals and drinks in the restaurant with traditional Polish cuisine

Auto-Wak | Gliwice, Poland

Car spare parts Salesman / Car Service Director / Insurance Claims Advisor

2000/05～ 2005/03

• Handling individual clients and companies regarding the supply of spare parts for cars and trucks
• Working with the electronic and printing catalogues of the spare parts
• Stock administration
• Managing the service work
• Making orders for spare parts from sales department
• Staff supervision
• Customer service
• Making appointments and claiming payments for carried out repairs
• Liquidation in the name of customer car accidents damage
• Repairs cost-estimate Audatex and Infoexpert systems
• Making claims to insurance companies

ECO Ltd J. V. Poland | Gliwice, Poland

Transport Director / General Manager Assistant / Administration Worker

1994/06～ 1999/11

• Office administration
• Monitoring meeting dates of board with contracting parties
• Managing the department of car rental
• Filing the correspondence
• Monitoring and managing the trucks park
• Planning driving sessions
• Charging drivers for delivered stock used petrol and mileage
• Organizing the President of board office
• Preparing documents of concluded or existing agreements
• Initial negotiations with contracting parties
• Co-ordination the scope of action of various departments of the company truck transport,
• car rental and sale hovercraft’s sale