Bluelink Paris

Customer Relations Officer (Chinese/English)

2015/01～

Handle Asian customers’ enquiry, complaints, after-sales service and outbound campaign call. Plan and organize luxury product sale by phone, chat and email for Christian Dior.

Firststop Co., Hong Kong-Electronic accessories

Customer service officer (French/Italian/Eng)

2013/04～ 2014/09

Handle requests and complaints from European customers. Plan and organize online sales (ebay, amazon). Track orders, prepare shipments and coordinate the logistics. Manage customer service team in China.

Ace Jewelry Limited, Hong Kong Fine jewelry

Marketing executive

2011/06～ 2012/12

Participate in and organize overseas trade fairs of jewelry (JA New York show, Las Vegas show, Basel show, JIS Miami show, etc). Handle enquiry of US and South American customers. Prepare quotation, invoices and shipping documents. Arrange logistics and stock management.

Jeck Connections Ltd., Hong Kong Electronic products

Customer service officer

2010/05～ 2011/02

Handle requests and complaints from European customers. Create catalog and send invitations

Axis Jewelry Ltd.

Sales and marketing executive

2009/08～ 2010/05

Participate in overseas trading fairs of jewelry, and presentation to overseas customers in New Zealand and Australia. Prepare quotations, invoices and shipping documents.