日本と海外をつなぐクラウドソーシング

Avaya India Ltd

Project Manager

2015/05～ 2016/07

A competent professional with nearly 16 years of experience in IT Infrastructure Management, Disaster
Management and Delivery Management. Delivered large-scale, complex programs with a focus on technology
transformation; collaborated with the management to evaluate technology challenges. Contributed in implementing
the Information Technology Infrastructure Library (ITIL) program to improve work practices and processes within the
Service Desk and Infrastructure teams. Hands-on experience in supporting and monitoring the existing infrastructure,
supervised preventative maintenance and backup as well as performed other regular support activities to ensure
effectiveness. Expertise in managing ITIL process. Experienced in performing overall designing & configuration and
maintenance of application servers while designing backup strategy & ensuring scheduled / unscheduled backups. A result oriented individual with strong analytical, communication, interpersonal and negotiation skills