日本と海外をつなぐクラウドソーシング

Carl Sheeler

Virtual Assistant

2014/08～ 2016/01

I was providing admin support, business development and marketing support for Carl Sheeler.

Freelencer

Freelencer

2016/01～

Moahco Holding LLC

Business Development Manager

2014/01～

Generating new business, updating the client information in the database and creating business proposals.

Mountain Infotech Solutions

Managing Director

2012/10～ 2014/04

Heading a team of 12 members who were providing virtual technical support (voice based) to the customers of the USA.

Heidrick & Struggles

Database Analyst

2011/04～ 2012/08

This was a multitasking role involving various tasks, gathering information from various online resources regarding companies and candidates and updating them in the system.
Creating various documents like company report, candidate report and sending them to the requester.

IBM Global Process Services

Sr. Customer Care Specialist

2006/12～ 2010/10

Yahoo! Customer Care, web based e-mail support, handling customers across the world, which includes technical troubleshooting, e-mail client configuration, browser troubleshooting and general queries.

Also, responsible for the below mentioned key roles.

 Handling the team in presence/absence of my supervisor.
 Maintaining service level on daily basis.
 Being a senior agent and having sound product knowledge, assigned as a mentor for the team.
 Handling escalations.
 Calibration calls with the client.
 Handling follow up cases, if an incorrect response has been sent and after reviewing the feedback of the customer, sending clarified response.
 Team building activities like arranging outing, birthday parties, fare well parties and many other activities.