日本と海外をつなぐクラウドソーシング

Jenard’s Internet Café

Assistant Manager

2013/02～ 2013/06

I create work schedules, delegate tasks, and continually develop associates. Also, I order supplies, control product quality, budget payroll, analyze business performance, and ensure store compliance with health and safety regulations. I sometimes provide customer service when necessary.

Alorica Inc.

Technical Support Agent

2012/08～ 2013/02

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, phone issues, cable problems, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates.

APEX Conveyor

Assembly Technician

2007/04～ 2008/07

I assemble different types of conveyor like roller conveyor, screw conveyor, bag handling conveyor and belt conveyor.

Western Diagnostic Imaging Systems

: Apprentice

2006/02～ 2007/04

We refurbish x-ray equipment. Install and de-install equipment from hospitals or clinics and also deliver equipment to companies who need the equipment.

Firestone

General Work

2005/08～ 2006/02

I am responsible for oil change, vulcanizing, tire rotations and brake pads. Also assisting mechanic with tools that he needs.

Sugar Land Marriott Hotel

Valet Parking

2003/05～ 2005/08

Ensure each guest receives outstanding service providing a friendly environment which includes
proactively greeting and thanking each guest. Provide feedback to Manager for associate performance reviews.
Authorize and manage break schedules and other shift options as required.
Prepare schedules and compile payroll data as requested by Manager.