日本と海外をつなぐクラウドソーシング

Ashwin Compters

Manager

2012/10～ 2016/05

Technical

• Complete IT control for 4 major Clients with AMC and several everyday support.
• Team leader of day-to-day operations of Windows Server and computing environment to our clients and internal operations.
• Participate in a 24x7 on call rotation and off-peak maintenance activities.
• Design, implementation and documentation of new & old infrastructure components and services for our clients.
• Maintaining Clients up to date requirement and related necessities to ensure stable performance and high availability.
• Sales and service of multi brand laptops & Desktops and all computer peripherals.
• All kinds of Hardware Servicing including motherboards and laptops
• Managed Server Client based 30+ Machines for Internet Cafe.

Customer Service

• Managed Enterprise level clients with Annual maintenance Contracts and continued an appreciable relationship throughout.
• Negotiating mutually profitable business plans with clients.
• Being a central point of information for business relationship relate matters.
• Identifying, acquiring, developing and maintaining customer relationships.
• Delivering excellent customer service.
• Processing a high volume of daily phone calls and in person contacts from customers.
• Coming up with ideas to improve customer relationships.
• Planning projects and activities systematically in line with business priorities.
• Maintaining up to date knowledge of competitor activity, products and services.
• Prospecting new customers and keep regular track about customer satisfaction levels.
• Answering product related questions from customers and solving their queries.
• Keeping in touch with customers through personal visits, telephone calls and correspondence.
• Taking on complex customer issues and resolving them at 24X7 Support.
• Setting up meetings with new clients, vendors and direct public(customers) in weekly basis.
• Ability to explain complex information clearly and simply.
• Arranging meetings with clients at the company office or their home address.
• Keeping accurate records of any discussions or correspondence with customers.
• Co-ordinate with clients and resolving problems between competencies.
• Our Clients Include all levels from Direct Public, Department shops, small scale to Enterprise level Industries and a number of Educational Institutions.
• Interacted with numerous kinds of customers for various related purposes.

Jeans Knit Pvt Ltd

Executive Incharge IT

2008/05～ 2012/05

• Complete Control over all IT related Functionaries.
• Server Migration done From Windows 2003 to 2008 Server.
• Windows 2003, 2008 server installation, configuration, deployment and troubleshoot.
• Installed, Configure and troubleshoot Active Directory services.
• Installing, Configuring and administering DHCP & DNS Server.
• Creating Users, Groups, and Profiles, implementing Security Policies.
• Experience in Group policy Management (User & Computer level).
• Rich exposure in File and folder level access/Security in for files maintained through DFS and EFS.
• Responsible for Windows server Backup and Restoration.
• Antivirus Management using Symantec and ESET Nod32 antivirus product to protect the site against threats with Client Server Architecture. Keeping track and updating antivirus Definitions on daily basis.
• Installed client PCs through WDS.
• Installation, Configuration, Hardware & Software maintenance of Desktops & Laptops of all brands.

• Installed and maintaining wireless LAN for a partial number of systems and Controlling several separate workgroups with all those needs focussed.
• Providing support and co-operation with all mail and other IT related Subsidiaries with the other 7 plants in Bangalore.
• Control and management of all OEMs and warranties and purchase of all kinds of IT needs.
• Managing and controlling of all IT related equips, Bills, trouble tickets and issues with 80+ desktops, Heavy Duty network Printers, under the roof of 1 Domain, 2 Workgroups, 1 wireless LAN. Direct Reporting to GM- IT (Italy) and Unit Directors.

Celebrity Fashions Ltd

Executive - IT

2006/07～ 2008/04

• Installation, configuring, Administering and troubleshooting, Windows Server 2003.
• Installation and maintenance Active Directory and DHCP management.
• All kinds of User administration (Adding/deleting/creating/modifying user account, resetting passwords) and assigning group policies.
• Maintenance of mails through Exchange server 2003, Creating mail users, mail boxes and creating policies for the mail users.
• Installing and configuration of all Network Printers, Laptops, Scanners and Copier machines.
• Applying operating system updates, software patches and configuration changes.
• Co-ordinate with clients and resolving problems between competencies and ensure proper functioning of servers, systems, printers, LAN & WAN as 24x7 support.
• Daily & monthly Report preparation for Call log and Asset maintenance.
• Quickly arrange repair for hardware in occasion of hardware failure.
• Create file systems, Create a backup and recovery policy.
• Co-ordinate with AMC vendors in selection & IT Procurement.
• Perform routine tasks like selective file removal, maintaining log list, disk space utilization, print scheduling and process management and Responsible to Generate and circulate Daily/Weekly and Monthly Server reports to the appropriate System administrator & Managers