日本と海外をつなぐクラウドソーシング

Annik Technology Services

Team Leader

2014/06～

Currently working as “Team Leader” with Annik systems &Technology (DMS-India) from June 2014. Job involves- People Management, Project Managing and Structuring, Data Mining, Secondary Research etc.

Key responsibilities

• Currently associated with Worlds’ biggest Software giant Microsoft, heading a team of 30+ FTE’s with 2 Asst. Team Leaders.
• Handling Consulting & Business Research assignments related to a particular topic/sector
• Scripting research & industry reports, preparing presentation materials, best practices manual etc.
• Maintaining of Business Information Database covering key information related to companies
• Tracking of news/alerts related to Technology Sector.
• Instrumental in monitoring and managing workflow ensuring delivery of research products within the time frames to the management
• Acts as escalation point for any customer servicing issues.
• Coordinate and communicate effectively with primary contacts at Client teams to ensure satisfactory progress of project work and timely resolution of issues
• Active participation in MBR/QBR with the clients and drive solutioning from strategic standpoint.
• SLA management, analysis on improvement areas and regular tracking of critical operational parameters. Regular service performance reviews, action planning, regular tracking and updates.
• Provide guidance and supervision to the direct reports for assigned project work; review the overall deliverables before it is reviewed by global teams.
• Guiding the team on the project transition, consistency in the process, metrics implementation and establishment of the reporting dashboard.
• Provide annual performance appraisals of direct reports and provide regular feedback. (mid-term reviews)
• Make the team log in as per the floor reporting timings in order to adhere the log in timings
• Maintenance of the quality tracker on daily basis to calculate the team’s performance and percentage by End of the month
• Monthly one-on-ones with the team in order to build and develop the rapport with the reps and also handle their concerns/queries and their challenges so as to make sure the smooth functioning in the team
• Prepare the monthly quality dashboards along with the monthly attendance in order to evaluate the team’s performance at the end of the month.


Extra Responsibilities
• Helping the team in Process Standarding involving the following:
1. Client Project Process
2. Tracker for Project Milestones
3. Tracker for Key Performance Indicators
4. Accreditation Process for the team
5. Documentation of the various processes
6. Deliverables Templates
7. Develop best practices and tools for project execution and management

Celestial Systems

Sr. Business Research Analyst

2013/08～ 2014/05

• Responsible for conducting research and analysis for the business information database.
• Handling Consulting & Business Research assignments related to a particular topic/sector
• Scripting research & industry reports, preparing presentation materials, best practices manual etc.
• Maintaining of Business Information Database covering key information related to companies
• Tracking of news/alerts related to Technology Sector
• Instrumental in monitoring and managing workflow ensuring delivery of research products within the time frames to the management

Annik Technology Services

Asst. Team Leader

2008/11～ 2013/08

• Managing a team of Data Analysts (who is responsible for doing research with the help of tools
like LPT, CMT, Siebel, Factiva & Lexis Nexis, Capital IQ, Bloomberg, Onesource, MMT, and LPT etc. It also includes Data Mining, data Cleansing, Searching Siebel Duplication, Searching Licenses Data Compilation and update changes accordingly) and responsible to get all the deliverables completed as per the SLA.
• Conducting market research for Organizations, analysis of annual report, 10-k,Sec filings.
• Frequent user of Search Engines for Web Search\Market Research i.e. Google, Bing, Answers.com, etc.
• Company Profiling/ Data Profiling.
• Provides advanced analytic solutions to meet the Marketing and Sales business needs of Global subsidiaries and business groups.
• Effectively handling the workflow by prioritizing the request in the beginning for smooth flow of work and meeting the deadlines.
• Prepare and edit presentations for management team.
• Perform data analysis and create performance reports utilizing monitoring tools and excel spread sheets.
• Effectively communicate with immediate supervisor on customer escalated issues.
• Work closely with Manager to ensure the quality of work and Team Performance.
• Evaluate and document requirements and assign the requirements among the Team.
• Maintaining spreadsheets/MIS Reports for Daily and Weekly Metrics.
• Monitor and analyze the quality of Team.
• Maintain logs and records associated with daily requirements.
• Execute all reporting functions and data input associated with profiling.
• Process Trainer of the process.
• Responsible for maintaining metrics for business and team performance.
.


MSE (Microsoft Service Enterprise)
This is a Microsoft internal project that deals with interacting with the various vendors of Microsoft present worldwide and helps in processing their licensing information of the Microsoft product users. To gather all licensing information for a particular organization at one instance in a standard format through different tools provided by Microsoft is the main motive of this project.

Role(s): -
• Interacting with clients to solve their queries/concerns.
• Working as a Help Desk for Microsoft License Users worldwide.
• Involved in direct communications with client via conference calls or live meetings.
• Taking care of all the escalations from Client.
• Work as a liaison between Client and Profiling Team