日本と海外をつなぐクラウドソーシング

Synergia Bpo Solutions Inc/ Silverwifi Inc

IT/Technical Support Representative

2014/09～ 2016/04

-Provide registered users with help and advice about the products.
-Prepare and implement marketing materials and advertising / marketing campaigns using the Client’s Services as per Client’s requests.
-Installing and configuring routers/computer hardware operating systems and applications;
-Monitoring and maintaining computer systems and networks;
-Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
-Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
-Replacing parts as required;
-Providing support, including procedural documentation and relevant reports;
-Following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritising and managing many open cases at one time;
-Good working relationship with customers and other professionals,
-Testing and evaluating new technology;
-Conducting electrical safety checks on computer equipment.