日本と海外をつなぐクラウドソーシング

MATRIX CONNEXION SDN. BHD.

Solution Architect

2011/03～ 2015/11

* Manages Google Apps deployment projects
* Deploy and support Google Apps customers
* Transition Postini customers to Google Apps
* Migrates emails from other platforms to Google Apps
* Manages the reseller console for Google Apps
* Configure and manages DNS records for customers to work with Google Apps
* Designs, develops and deploys business workflow solutions for Google Apps Customers using Google Apps Script
* Evaluate, recommend and deploy 3rd party products that is available on the Google Apps Marketplace to be integrated with Google Apps
* Conducts admin and end user training for Google Apps & Postini
* Designed and developed internal knowledge based and customer licensing renewals site for management and company use.
* Mitigate issues to Google whenever necessary and work with Google to resolve customer's issues
* Explored Amazon Web Services (AWS) and worked on AWS projects together with existing Google Apps customers.

Sharmee Human Solutions

Sales Manager (Temporary)

2010/11～ 2011/03

* Compiling database and contact, build and develop business relationship with potential customers for future opportunity
* Managing customers and generating new leads
* Responsible to open up doorway by engaging in cold calls / telesales, email marketing and social media marketing
* Managing pipeline, preparing proposals and handling sales orders
* Responsible for website maintenance developed using Joomla (www.sharmee.net)
* Meet up with customers to understand their training needs and to propose trainings based on those needs

Achievement:
• Managed to close a sale with Sepang International Circuit within 4 months even though it was a slow period for training between Nov-Feb due to year-end clearing of leave and holiday months. Sales figure closed totals RM38,500.

atQuest Solution Sdn Bhd

Project Manager

2009/01～

* Develop and execute project activities such as planning, scheduling, establishment and commissioning.
* Ensures that project scope, requirements, deliverable and acceptance criteria are clearly defined, documented and agreed with the customer, and that a clear baseline is established for the project before work starts.
* Establish and maintain up to date work breakdown structures, project plans, schedules and progress measurements with reference to the project baseline.
* Delivers projects on time, within budget and with acceptable quality.
* Provides progress reporting that includes project status, timeline and cost, issue and risk, change control and tracking of resources.
* Co-ordinate and managed the following project activities:
- network implementation activities including server installations
- all phases of application development life cycle including analysis, design, development, testing, documentation
- deployment activities including software installation, software integration, training, UAT, project sign-off
- post implementation support activities

Projects Involved
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Customer: Taylor's University College
Project: Student Central System
Team: 6
Duration: 3 months
Tools: Ms Office Sharepoint Server 2007, CRM, SQL Server

A fully integrated system which will serve as the central application that consolidates multiple students and prospective student’s channels and touch-points, as well as integrating to the back-office applications.

The Student Central System is developed using Sharepoint as the front-end application which is integrated to CRM as the backend application together with custom-built workflow. Modules developed includes Enquiries, Scholarship Application, Feedback Handling and Student Management.

Customer: Telekom Malaysia Berhad
Project: TM Wholesale Internet Portal
Team: 5
Duration: 7 months
Tools: Sharepoint Portal 2007, SQL, Oracle 9/10

A comprehensive online channel to improve customer service efficiency and communications. The portal provides general wholesale customers information on the products & services offered by TM Wholesale division, News & Events, Promotions and submission of enquiries. For registered customers, the portal provides functionality such as customer profile, requests for quotations, confirmation of orders, complaints submission and online reports.

Various workflows has been configured and customized within Sharepoint to carry out tasks such as multiple levels of content approval, new member registration, login account activation, routing of requests of quotation and order confirmation to multiple levels, as well as routing of enquiries, feedback and complaints to different divisions and owners.

This system is also integrated with various backend systems such as Point of Delivery System, Complaint Management System, Customer Service Operations System and Customer Contact & Profile Management System using both Oracle 9/10 and SQL databases.

N2N Connect Berhad

Project Manager

2008/06～ 2009/08

* Develop and execute project activities such as planning, scheduling, establishment and commissioning
* Ensures that project scope, requirements, deliverable and acceptance criteria are clearly defined, documented and agreed with the customer, and that a clear baseline is established for the project before work starts
*Establish and maintain up to date work breakdown structures, project plans, schedules and progress measurements with reference to the project baseline
* Delivers projects on time, within budget and with acceptable quality.
* Provides progress reporting that includes project status, timeline and cost, issue and risk, change control and tracking of resources.
* Co-ordinate and managed the following project activities:
- network implementation activities including server installations, server hardening, DR failover
- all phases of application development life cycle including analysis, design, development, testing, documentation
- deployment activities including software installation, software integration, training, mock runs, project sign-off
- post implementation support activities

Projects Involved
--------------------

Customer: TA Securities Holdings
System: TAOnline (www2.taonline.com.my)

Completed Phase I of the project which is to develop an online share trading software that allows existing clients to view realtime equities share prices, buy/sell stocks, keep track of their portfolio, view order status, view stock related information/news, outstanding balance and monthly statements. Phase I also includes the deployment of application which allows the dealers to accept/reject online trades from customers as well as administration module that allows the brokers customer service personnel to view online matched/unmatched trades by clients/dealers, manage clients login account, set limits to trading accounts as well as view clients online registration.

The project is currently in Phase II which includes redesigning of the entire website outlook as well as additional features to upload research files, allow online registration for new clients, online payment and additional reports.

Customer: AmInvestment Bank Group and AmFutures Sdn Bhd
System: AmeSecurities (www.amesecurities.com.my)

Currently handling change requests as well as support issues for both equities and derivatives market.

Customer: Kenanga Investment Bank Berhad
System: KenWealth (www.kenwealth.com)

Currently handling Phase II of the project which includes enabling online payment as well as allowing clients to view online reports such as client outstanding balances, client statements, contract notes and online payment.

MCSB Software Development Sdn Bhd

Senior Manager - Software Development

2002/02～ 2008/06

* Responsible for interviewing potential candidates, resource planning, providing technical guidance, grooming up, monitoring and counseling staff for the development and quality assurance team.

* Involved in user requirements gathering, preparing quotations and proposals, project costing, systems design and preparation of functional & system specifications.

* Analyze and plan activities and tasks, provide estimations of targeted datelines and monitor team member’s progress.

* Helped out in the development and enhancement of systems when there is a lack of resources.

* Lead in R&D to improve the performance and features of current products.

* Manages source code for installs as well as file & database servers

* Work with the development team to develop installs that meet the requirements and goals of each release as well as with the Quality Assurance team to provide effective and efficient distribution of the software.

* Provide regional assistance to the Software Support team in KL, Penang, Singapore and Indonesia in handling any problems customers may encounter on the technical issues related to software products.

MCSB Systems (HK) Ltd

Analyst Programmer

2000/11～ 2002/02

As an Analyst Programmer, my job responsibility includes developing and customizing client/server application systems as well as web applications. Involvement includes project scope, project plan, systems design, coding, testing, implementation, documentation and end-user training.

MCSB Systems (M) Berhad

Senior Trainer

1998/06～ 2000/11

As a trainer, my job responsibilities includes conducting applications and technical training for internal and corporate customers, setting up the training room in a LAN environment, troubleshooting hardware/software, rolling out new courses, developing and updating course materials as well as to provide post-training support to customers.

Courses conducted:
- Introduction to Internet
- Microsoft Outlook 97, 98/2000
- Microsoft FrontPage 98/2000
- Microsoft Access 97/2000
- Microsoft Word 97/2000 (Basic – Advanced Level)
- Microsoft Excel 97/2000 (Basic – Advanced Level)
- Microsoft PowerPoint 97/2000 (Basic – Advanced Level)
- Microsoft Internet Information Server 4.0