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  • 最終ログイン : 2017-01-30
  • 登録日 : 2016-03-21

職歴

詳細

Synnex - Concentrix

Technical Support Representative

2006/03~ 2009/02

Handling Customers Concern about IT-Enabled Devices

Sutherland Global Services Inc.

Supervisor

2009/03~ 2012/03

 Handles minimum of 15-20 agents
 Responsible for conducting skill transfer sessions based on agent’s daily / weekly / monthly top call drivers
 Conducts technical refreshers for R30 and TACRIFT outliers
 Responsible for real time floor support on nesting agents
 Presents daily performance report for agents under my responsibility
 Conducts one on one coaching sessions focused on skill development

VXI Global Solutions

Team Manager

2012/05~ 2012/08

 Handles minimum of 15-20 agents
 Responsible for conducting skill transfer sessions based on agent’s daily / weekly / monthly top call drivers
 Conducts technical refreshers for R30 and TACRIFT outliers
 Responsible for real time floor support on nesting agents
 Presents daily performance report for agents under my responsibility
 Conducts one on one coaching sessions focused on skill development

VXI Global Solutions

Operations Manager

2012/09~ 2014/10

 Handles 10 Supervisors
 Each Supervisors handles 15 - 20 agents
 I develop people and coach to be at their best specially in productivity and efficiency.
 Drive team performance based on KPI
 Responsible for calibrating agents in partnership with the NPS team to ensure that inbound calls are within standard as set by client
 Responsible for conducting coaching and development session to Supervisor/Agents.
 Responsible for career planning for direct subordinates

Teleperformance, Inc.,

Assistant Call Center Manager

2014/11~ 2016/06

 Handles 12 Supervisors
 Each Supervisors handles 10 agents  I develop people and coach to be at their best specially in productivity and efficiency.
 Drive team performance based on KPI
 Responsible for calibrating agents in partnership with the NPS team to ensure that inbound calls are within standard as set by client
 Responsible for conducting coaching and development session to Supervisor/Agents as per TOPS Process
 Responsible for career planning for direct subordinates

学歴

詳細

Notre Dame of Jolo Grade School

1988/01~

Primary / Elementary

Assumption School Of Davao

1994/01~

Secondary / High School

San Pedro College of Davao

1998/06~ 2002/03

Tertiary / College