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baddiri05
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- 最終ログイン : 2017-01-30
- 登録日 : 2016-03-21
職歴
詳細
Synnex - Concentrix
Technical Support Representative
2006/03~ 2009/02
Handling Customers Concern about IT-Enabled Devices
Sutherland Global Services Inc.
Supervisor
2009/03~ 2012/03
Handles minimum of 15-20 agents
Responsible for conducting skill transfer sessions based on agent’s daily / weekly / monthly top call drivers
Conducts technical refreshers for R30 and TACRIFT outliers
Responsible for real time floor support on nesting agents
Presents daily performance report for agents under my responsibility
Conducts one on one coaching sessions focused on skill development
VXI Global Solutions
Team Manager
2012/05~ 2012/08
Handles minimum of 15-20 agents
Responsible for conducting skill transfer sessions based on agent’s daily / weekly / monthly top call drivers
Conducts technical refreshers for R30 and TACRIFT outliers
Responsible for real time floor support on nesting agents
Presents daily performance report for agents under my responsibility
Conducts one on one coaching sessions focused on skill development
VXI Global Solutions
Operations Manager
2012/09~ 2014/10
Handles 10 Supervisors
Each Supervisors handles 15 - 20 agents
I develop people and coach to be at their best specially in productivity and efficiency.
Drive team performance based on KPI
Responsible for calibrating agents in partnership with the NPS team to ensure that inbound calls are within standard as set by client
Responsible for conducting coaching and development session to Supervisor/Agents.
Responsible for career planning for direct subordinates
Teleperformance, Inc.,
Assistant Call Center Manager
2014/11~ 2016/06
Handles 12 Supervisors
Each Supervisors handles 10 agents I develop people and coach to be at their best specially in productivity and efficiency.
Drive team performance based on KPI
Responsible for calibrating agents in partnership with the NPS team to ensure that inbound calls are within standard as set by client
Responsible for conducting coaching and development session to Supervisor/Agents as per TOPS Process
Responsible for career planning for direct subordinates
学歴
詳細
Notre Dame of Jolo Grade School
1988/01~
Primary / Elementary
Assumption School Of Davao
1994/01~
Secondary / High School
San Pedro College of Davao
1998/06~ 2002/03
Tertiary / College