日本と海外をつなぐクラウドソーシング

American Data exchange Corp

Data Encoder

2008/05～ 2012/05

 Data entry
 Respond to customers queries
 Research required information using available resources.
 Provides customer with product and service information.
 Enter customer information to the database.
 Process order forms and applications.
 Identify and escalate priority issues

Convergys Philippines Inc

Sales Associate

2013/02～ 2015/06

 Support and provide superior service via phones, e-mails and faxes as a receiver and caller
 Use questioning and listening skills that support effective telephone communication.
 Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
 Understand the impact of attitude in handling calls professionally
 Effectively deal with job stress, angry callers, and upset customers
 Use the most appropriate way to communicate with different behavior types on the telephone.
 Identify voice skills and how to enhance a good telephone presentation.
 Meets commitments to customers
 Other duties as assigned.
 Display Time flexibility towards shifts as per work floor requirements

Xerox

Customer service representative

2015/09～ 2016/01

 Support and provide superior service via phones, e-mails
 Use questioning and listening skills that support effective telephone communication.
 Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
 Understand the impact of attitude in handling calls professionally
 Effectively deal with job stress, angry callers, and upset customers
 Use the most appropriate way to communicate with different behavior types on the telephone.