日本と海外をつなぐクラウドソーシング

Telepermance (formerly Aegis People Support)

Customer Service Representative

2010/04～ 2012/12

DUTIES AND RESPONSIBILITIES

 Provided comprehensive and quality customer care at all times
 Provided appropriate and accurate responses to customer queries
 Met quality, productivity and schedule adherence performance standards
 Applies technical knowledge and procedures when servicing customer queries
 Responsible for meeting outlined performance goals and targets
 Learned client’s websites, policies, procedures and any back-end systems they used for email, products, shipping, and/or back order information
 Communicated effectively and efficiently with internal and external customers