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indoonlinetrading
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- English ⇔ Indonesian
- Last Login : 2016-03-17
- Member Since : 2016-02-09
Career
Description
PT Indonesia AirAsia
Duty Executive
2009/08～
Duty Executive (Ground Operations & Customer Experience), PT Indonesia AirAsia, Juanda International Airport of Surabaya, Aug 2009 – Dec 2015
Responsibilities
Position Mission: To control and monitor airport activities in relation to customer service functions as head of shift
Key Accountabilities / Main Tasks:
1. Complete e-Daily Station Report
2. Ensure to submit all relevant investigation report and complaint on time
3. Ensure monitoring staff performance
4. Monitor staff MC / AL / No Show / EL and productivity
5. Check Baywatch and ensure its accuracy
6. Monitor OTP to ensure flights depart on time
7. Brief wheelchair vendor on special handling
8. Disseminate new information to staffs during briefing
9. Update staff on latest ancillary product and push to sell
10. Conduct walkabout’s checks to ensure smooth operations at all areas
