日本と海外をつなぐクラウドソーシング

Minacs group Inc.

Patient Service Representative

2014/01～ 2016/02

-As a patient service representative, we use questioning and listening skills that support effective telephone communication, use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects, understand the impact of attitude in handling calls professionally and effectively deal with job stress, angry callers, and upset customers. Furthermore, we also use the most appropriate way to communicate with different behavior types on the telephone, apply the elements of building positive rapport with different types of customers over the phone, apply the proper telephone etiquette to satisfy various customer situations and apply appropriate actions to effectively control a telephone call.