日本と海外をつなぐクラウドソーシング

Golden Forest Consultancy

Information Officer

2015/05～ 2017/03

Golden Forest Consultancy is a firm engaged in Environment IEC, Agroforestry, Reforestation, Forest Protection, Watershed Management, Biodiversity Conservation, Forest Land Use Planning, and other related activities such as ecotourism.

Conducts Information Education and Communication (IEC)
Acted as Information Officer
Organized meetings and workshops
Documented meetings and workshops

Convergys- Sprint Mobile Account

Customer Service Professional and Collections Agent

2013/10～ 2014/03

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Convergys Nuvali is a one of the many BPO sites here in the Philippines that provides outsourced, integrated, customer care and billing services.

Sprint is a telecommunication company in the U.S. that provides wireless plans, cell phones, accessories & more.

Assisted Customers having problem with connections
Collected dues that were not paid for 6 months or more in a manner that will not offend customers
Able to collect payments from delinquent customers and convince them to use Sprint again

Sitel- Capital One

Customer Service Representative

2007/08～ 2010/04

Sitel is a telemarketing and outsourcing business headquartered in Nashville, Tennessee. It maintains 108 sites in 21 countries. Sitel Baguio is one of the BPO sites in the Philippines.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, home loans, auto loans, banking and savings products.

Responsible for handling calls for credit cardholders
Answered questions of cardholders regarding their bills
Educated cardholders about interest rate charges
Trouble shoot cardholders problem on their online accounts
Calming down dissatisfied customers