日本と海外をつなぐクラウドソーシング

Nxtra Data Ltd.

Executive

2014/01～

• Ensure the achievement of the Datacenter Incident Management Levels/SLAs according to the ITSM process.
• Generating & closing of trouble tickets Using Oracle CRM, Max IT and Servicenow.
• Coordinate with the Nxtra DC IT operations team, SDM and TDM and Airtel NOC team to facilitate efficient resolution of customer issues.
• Coordinating with Partners and Vendors get services restored within defined SLA in case of any interruption.
• Member of a team who is currently managing the DC operations for DC Hosting, Managed Services, Cloud Services.
• Ensure that 24*7 Service Desk shifts running smooth and hassle free.
• Doing VOC for assigned customer to take their feedback on services and if find any issue in operations with anything(Billing, Reports, Power Related Etc.) intimate Management and responsible person or team and get the issue resolved before the Next call or in Minimum time span.