日本と海外をつなぐクラウドソーシング

RJTech Support

Supervisor

2015/04～ 2015/07

-Coaching agents on how to close a sale-Listening to agents call real time and taking
over the call if needed to make sure the sale's closing
-Managing agents attendance
-Making sure that agents hit the set numbers of the clients

Bid Ocean Network

Sales/Researcher

2013/08～ 2015/03

-Calling out companies to provide free trial of the online Bid List service and make
sure they subscribe with fee at the end of the trial period-Walking through prospects in
the website and discuss the functions
-Researching for available opens bids to update the company's database
-Checking agents research work to make sure that it is of high quality

Expedia.com

Tier 2 Specialist

2008/01～ 2013/06

-Taking over supervisory calls
-Manually creating customer’s ticket directly in Sabre GDS and Amadeus in case there
are issues with the agents booking tools
-Making refund decisions
-Coaching agents to enhance the customer service that they are providing
-Coaching agents on how to effectively close bookings